Customer Service Manager

Newtown, PA ***** • *************@*****.*** • 571-***-****

Erin Drake

A highly motivated, results-focused candidate, with over thirteen years of professional work

Objective

experience seeks property management opportunity. Possesses a proven ability to multitask,

meet stringent guidelines, remain proactive in customer engagement, and a strong desire to

excel in administrative, sales, marketing and management arenas.

Experience Dec 2012 - Present BET Investments Horsham, PA

Leasing Associate

Ensures that customer applications are complete, all background checks, deposits, and

lease paperwork is completed in accordance with all legal requirements and company

policy

Assists the Community Manager in creating and maximizing income opportunities through

the aggressive management of community operations

Pre-processes payment of invoices for Community Manager’s approval and assists with

rent collections striving for zero delinquencies each month

Develops a database of qualified leads through referrals, telephone canvassing, cold

calling, email and networking

Assists in gathering and compiling current market and economic information and prepare

competitive market analyses and trends as necessary

Mar 2006 – Dec 2012 Olde Towne Pet Resort Springfield, VA

Professional Dog Groomer

Knowledgeable, creative and detailed oriented. More than ten years of experience in

providing professional grooming services for dogs

Great ability to communicate effectively with clients to ensure 100% satisfaction

Exceptional knowledge and ability to apply a range of grooming techniques, methods and

procedures

In-depth ability to assess the condition and grooming requirements of different breeds

Assess health and condition of animals' coat to determine grooming needs

Thorough knowledge of organizational policies and procedures, including OHS and hygiene

standards

Oct 2005 - Jan 2010 Windy Meadows Farm Nokesville, VA

Riding Instructor and Horse Trainer

Trains horses in favor of riding, work, show, or racing: feeds, grooms, exercises and

familiarizes them with human interaction. Competing in numerous riding events allows me

to educate junior and intermediate level riders on proper form, technique, and riding skills.

Instrumental in the expansion of the riding program by over 50%

Cultivated numerous rider/owner relationships resulting in over 25 new customers to the

farm

Selflessly placed the needs of clients and animals above my own in an effort to ensure a

great experience for all

Newtown, PA 18940 • *************@*****.*** • 571-***-****

Erin Drake

Apr 2002 - Jan 2004 Clifton Saddlery Clifton, VA

Sales Representative

Assist customers with returns, purchasing store protection plans and service packages

Place orders to restock merchandise and handled receiving of products

Accustomed to working in fast-paced environments with the ability to think quickly and

successfully handle difficult clients

Excellent interpersonal skills, ability to work well with others, in both supervisory and

support staff roles

Education Dec 2012 – Dec 2013 Grace Hill Online

Fair Housing Internet Leasing

Curb Appeal Preventing Sexual Harassment

Drug-Free Workplace Dealing with Difficult People

Customer Service Social Media

New Supervisor Skills Customer Relations Management

Marketing Principles Maintenance for Office Staff

Business Writing Preparing Market Ready Apartment

Mold Awareness

2000 – 2004 The American School Burke, VA

H.S. Diploma

Awards 2013 Best in Apartment Living Leasing Excellence Award from AAGP

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