Priya Paul
Phone: 954-***-**** ***** West Sample
E-mail: acbvmm@r.postjobfree.com Rd Coral
Springs, FL 33071
PROFESSIONAL PROFILE
Project Manager with 15+years of a consistent track record of leading, delivering
and retaining successful product/project launches and enhancements. Committed to
professionalism, highly organized, detail-oriented and an excellent communicator.
OBJECTIVE
To obtain a position within a superior company where my transferrable skills can be
utilized to assist in company, professional and personal growth.
SUMMARY OF SKILLS
Managerial Skills:
Excellent in project management methodologies, planning, scheduling
methods, tools and execution
Expert in launching projects/products simultaneously, on schedule and
within budget
Excellent in managing, mentoring and coaching team members
Excellent interpersonal, collaboration and problem solving skills
Soft Skills:
Positive outlook, attitude and energy Leader
Natural sales and retention ability Adaptable
Confident and Friendly Solid work ethic
PROFESSIONAL EXPERIENCE
Manager, Project Management, Engineering, Comcast Cable, February 2008 - Present
Serve as a liaison between technical and non-technical departments in order to ensure
that all project management targets and requirements are met. Responsible for new
and/or enhanced product/project launches for the Florida Region. Manage, track and
report on multiple projects simultaneously. Manage day-to-day operational aspects of
a project and scope, work coordination with third party vendors, perform pre-launch
testing and validation and work closely with cross functional departments to ensure
proper readiness. Oversee; provide tools, guidance and resource assistance to
Project Managers as needed for their managed projects.
Key Projects:
SIK Products, UCID, S25, Tru2way, Barcelona, Bali, Barracuda, Barcelona Standalone,
Speed Increases
Eco-Listing, Internet Essentials, IMS, DAC Upgrades, Xfinity Internet 2go, Xfinity
Signature Support, XSS Phase 2,
Wireless Gateway (DORY), Skype on Xfinity, MCDV, Xfinity Home Security and Bali Guide
Upgrade.
Highlights:
Signature Support Initiative - 100,000 subscribers
Xfinity Home, New Line of Business, Florida Region
Co-Chair of Comcast Cares Day - Miami Dade, National Signature Day of Service
Contractor Compliance, (6/08 - 2/09)
Manage external contractors for appropriate course completion and required line of
business certificates. Created, implemented and manage reports for external
contractors to ensure adherence and compliance to security policies, contractor
appearance and certification validation.
Project Manager, Oxonia Insurance Group, January 2007 - May 2008
Responsible for the call center employees and performance by project; including but
not limited to training and managing staff of 20 including team leads, specialty
reps, customer service agents, verifiers and 3 external offices. Ensure that client
and internal goals are met to project specifications. Track trends and make
strategic recommendations based on reports. Promote high levels of motivation and
morale through spiffs, reviews, salary increases, promotions, meetings and direction.
Responsible for department functionality, sales, increasing revenue, closing calls,
verification, customer service, retention, all escalation calls.
Priya Paul (page 2)
Project Manager, Secura Healthcare Plans, November 2004 - December 2006
Responsible for the call center, employees and sales performance. Ensure that
external and internal goals are met through client visits, internal/external meetings
and track trends and make strategic recommendations based on reports. Promote high
levels of motivation and morale. Managed overall production of the call center
including but not limited to; recruitment/termination, human resources, 90 day and
annual reviews, promotions, salary reviews, pips, bonuses, commissions and inventory.
Responsible for sales calls, closing calls, verification, customer service, all
escalation calls.
Project Manager, Access Worldwide Communications Inc, November 2002 - November 2004
Responsible for the design, implementation and overall management of client projects.
Liaison between clients and AWC to ensure internal and external goals are met.
Responsible for managing assigned support staff. Design and analyze reports in order
to track trends and make strategic recommendations. Manage all activities and
communication for client expectations, internal & external deliverables, and project
training and timelines. Client invoicing and budgeting. Promote high levels of
motivation and morale. Accountable to ensure that project team meets productivity
and quality goals for assigned programs. Independently manage multiple programs.
Act as primary client contact and handle all client requests. Ensuring that high
call quality is maintained through monitoring and coaching.
Project Manager, Adelphia Business Solutions, (now Level 3), April 2000 - November
2002
Successfully maintained and retained customer base for Conversion Project of Internet
and combined voice and data facility customers. Responsibilities also included
feature add-ons to new and existing customers, compiling customer base for
conversion. Initiating the customer conversion process through to installation.
Thorough knowledge of provisioning process including, LSR, ASR, LNP, E911, DL, NPAC
and related switch assignments. Provide technical and extensive project management
support to conversion team. Created, incorporated, revamped and implemented for the
Conversion department; CC, CSA, CPE Tech job descriptions, step by step job
description breakdown and checklists, T-1 Map, Type II Processes & Procedures.
Project Manager, Espire Communications, Inc. (now Time Warner), August 1998 -April
2000
Responsible for the customer base within the Fort Lauderdale and Miami region.
Responsibilities included project management of conversion process customers.
Including sales for new and existing accounts, billing inquiries, pricing, market
serving areas, local calling areas, service feature use instruction, additional
service/feature add-ons, and general information. Managed provisioning support,
post-sales support, Long Distance, telecommunications
Frame Relay, and Field Sales. Maintain customer base and issue/track/resolve billing
and service troubles at escalation levels. Inside and outside field representative
for retention.
Administrative Assistant (8/98 - 11/98)
Responsibilities included payroll, accounts payable/receivable, personnel
transactions, reports, inventory and correspondences.
EDUCATION
PMI - PMP Certificate, Project Management Professional (In Progress)
FAU - PMP Course, Project Management Professional (2010)
High School Diploma, 1992
References available upon request.