Customer Service Sales
Resume:
Matthew A. Hayes
**** ********** ****, ******** ** 43229
*****.****@*****.***
Objective
My career objective is to be a contributing factor and vital part to a firm that has a direct relation in the
lives of others. Not only do I strive to be part of a firm that affects the lives of others but one that does so
in a positive way. I seek a career in something that will help me grow as a person by pushing my personal
skill level to its max by presenting tasks with obstacles and letting me resolve any problems or
challenges.
Summary of My Qualifications
Having a very strong work ethic and drive assists me taking on new challenges and learning from all
projects that I am given the opportunity to take on. My understanding of customer services skills, conflict
resolution, interpersonal relations are outstanding. Satisfaction of my employer and clients are with no
questions first priority. Being proficient in Microsoft Office Suite helps me keep an edge on my
organization skills. Upon request I can present documentation for completion of 8 weeks of Customer
Care Training for ATT. Being very detailed oriented allows me to maintain a level of perfection involving
any task provided to me.
Employment History
Security Officer / Recruiter: ISMG LLC. Columbus, Ohio 43123 (Aug 2013 - December 2013)
Security Officer
• Was expected to maintain the highest level of moral and ethical values one could project
• Secured all aspects of multiple 100,000 sq. ft. warehouses including metal detectors, check
points, fire and emergency exits, also, to perform searches of personal belongings and persons
entering and leaving facility to establish safety for those in facility and for clients inventory.
• Property Inspection reports for all facilities
• Parameter control and monitoring
• Access Control
• CCTV monitoring of hundreds of associates working with high value products
• Finding and interviewing talented individuals that would be able to follow procedures perfectly
while maintaining a friendly yet assertive attitude.
Shipping Coordinator/ Recruitment Trainer: NewPros Communications (Jan 2013- Aug 2013)
Shipping Coordinator
• Prepared Data from compilers to deployed into company wide data base for sales
• Filtered Data to specifications set forth by Management
• Provided Prompt and Accurate information about 7000 different orders and parcels
• Collected Inventory for shipping warehouse and stock room weekly
• Print, Packaged and Shipped over 7000 Orders monthly
• Provided repairs and configuration of printers
• Provided proper training for any new recruiters hired
Technical Support / Care: Teleperformance USA-ATT Tech Support (January 2012-June 2012)
Trusted advisor
• Provide Prompt and friendly professional advice to customers regarding bill related decisions
• Assisted in the decision to arrange accounts so customers would maximize their ability to save
money of the course of their contract
• Thoroughly reviewed accounts to ensure customer would not come into any problems with
service or bill related issues throughout the duration of their contract
•
• Provided uncanny and prompt resolution for service issues and device issues that are associated
with iphone and android operating systems
Customer Service / Retail: Prime Fuel Inc. Springfield, Ohio (Oct 2011-March 2012)
Attendant
• Provide prompt customer service to people eating in the restaurant as well as the station
• Provided detailed documentation for sales and inventory at the end of the night
Customer Service / Delivery: Papa Johns Ohio LLC. Springfield,Ohio (May 2009-July 2011)
Food Preparation and Delivery
• Take precise orders from customers and up-sell items set forth by Papa Johns
• Efficiently and promptly deliver any items or product requested by the customer
Marketing Manager: Bad Monkey Customs. Springfield, Ohio (July 2004 – March 2011)
Adverting via websites and social networking platforms
• Gathered images of artist’s work and constructed portfolios to preset to clients
• Arranged meetings with clients and discussed details and needs of a desired project
Customer Service Rep: Assurant Solutions Inc. Springfield Ohio (Mar 2008-Aug 2008)
Lost Draft Claims and General Insurance Processes for Charles Schwab and PHH Mortgage
• Assisted customers with general processes that lead to the lost draft claims being completed
• Filed claims and notified adjusters that claim has been filed.
Grill Cook: Frickers Sports Bar, Springfield Ohio (Sept 2007-Feb 2008)
Grill and Appetizer Cook
• Prepared food to exact specifications from customer
Customer Service: Radio Shack Inc., Springfield Ohio (Apr 2004-Feb 2005)
Cellular Phone Sales and Specialized Electronic Sales
• Directed customer to products that fit the needs and wants that they described
• Demonstrated phones for Verizon and Sprint
• Delivered full electronic systems and installed each component properly to meet customer
satisfaction. Systems include but were not limited to; Full Surround Sound, Entertainment
Stands, Home or Business Computers, Printers, and cable boxes.
References Available Upon Request
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