Customer Service High School

SIA'WANNA JAMON FREEMAN

**** ***** ***** **.

SAN ANTONIO, TX 78207

CELL: 901-***-**** OR 901-***-****

*********@*****.***

SKILLS

I AM A EXCELLENT EMPLOYEE THAT IS VERY HONEST HARDWORKING AND LOYAL.

I'M A CLEARLY DEDICATED INDIVIDUAL THAT STRIVES TO MEET ALL

EXPECTATIONS OF ME. I GET ALONG WELL WITH OTHERS,WHILE ALSO WORKING

EFFICIENTLY ON MY OWN. I DO HAVE EXPERIENCE IN TELEMARKETING, SALES

AND CUSTOMER SERVICE. I AM SEEKING A POSITION WHERE I CAN DEVELOP AND

EXCEL WHILE GIVING MY BEST TO AN EMPLOYER

EDUCATION:

FOX TECHNICAL HIGH SCHOOL, 637 N.MAIN AVENUE SAN ANTONIO, TX 78205

HIGH SCHOOL DIPLOMA, From Aug-2001 to May-2005

I WAS ENROLLED IN B.C.I.S CLASSES(BUSINESS CAREERS), WHERE I RECEIVED

ALL A'S. MY G.P.A WAS A 3.5 AND I GRADUATED WITH BEING THE ONLY PERSON

TO MAKE A 4 AS MY GRADE FOR MY WRITING EXAM(WHICH IS THE HIGHEST YOU

CAN MAKE ON THE WRITING EXAM).

CAREER POINT, Career 485 Spencer Lane, San Antonio, Texas 78201

Phone: 210-***-****

I STUDIED TO BE A MEDICAL ASSISTANT HERE FOR 5 MONTHS HOWEVER, I

POSTPONED MY EDUCATION TO BECOME AN EXCELLENT NEW MOTHER.

EXPERIENCE:

CALLING SOLUTIONS, 2200 MCCULLOUGH AVE SAN ANTONIO, TEXAS 78212

TELEMARKETER, From 6/2008 to 10/2008

HERE I WAS RESPONSIBLE FOR ANSWERING CALLS AND PLACING ORDERS FOR

VERIZON FIOS CABLE T.V AND INTERNET SERVICE...ALSO GIVING PRODUCT

KNOWLEDGE TO POTENTIAL CUSTOMERS

WEST TELEMARKETING, 8318 IH10 SAN ANTONIO, TX 78230

TELEMARKETER, From 11/2005 to 5/2006

HERE I FOCUSED ON GIVING PRODUCT KNOWLEDGE TO VERIZON CUSTOMERS THAT

WOULD POTENTIALLY LEAD TO SALES. ALL CALLS WERE OUTBOUND WHICH WAS

GREAT BECAUSE IT WAS MORE OF A CHALLENGE WHICH I ENJOY.

I.L.D COMMUNICATIONS, 8401 DATAPOINT DR#1000 SAN ANTONIO, TX 78229

OPERATOR, From 1/2005 to 8/2005

HERE I RECEIVED CALLS FROM IRATE BILLING CUSTOMERS CONCERNING THEIR

CHARGES FOR CALLS RECEIVED FROM CORRECTIONAL FACILITIES. I THEN

DETERMINED THE AMOUNT TO BE CREDITED TO THEIR ACCOUNT AND RESOLVED ALL

OTHER ISSUES.

C.P.S ENERGY, 7000 SAN PEDRO AVE SAN ANTONIO TX

CUSTOMER SERVICE REPRESENATIVE, 12/10-10/13

WHILE EMPLOYED HERE IT WAS ONLY A TEMPORARY POSITION, HOWEVER I WAS ABLE TO

EARN A PERMANENT POSITION AS A C.S.R. I RECEIVED CALLS

CONCERNING CUSTOMER ACCOUNTS, POWER OUTAGES, BLACK OUTS AND ALSO

ASSISTED WITH CUSTOMER ACCOUNT ISSUES.

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