Customer Service Technician

Joseph R. Vasco 714-***-****

*** *. ******* **** **. Unit C **.**********@*****.***

Orange, CA 92866 www.linkedin.com/in/josephvasco/

SUMMARY

Reliable, goal oriented technician/analyst with a proven track record at Fortune 500 companies

as well as mid cap and smaller companies. Strong and efficient skills in clinical and analytical

laboratory environments, equipment maintenance and calibration, research and procurement of

equipment and technical writing. Strengths include data analysis, solid communication and

cross-functional team leadership. Adaptable to different types of laboratory environments.

PROFESSIONAL EXPERIENCE

2002 – 2013

AVERY DENNISON, Brea, CA

Sr. R&D / Validation Lab Technician

Tested all consumer products in an analytical lab for physical properties, material strength,

spectrophotometer color analysis, conducted equipment maintenance and safety procedures.

Tested printable media in a printer lab for performance and print quality. Ordered lab supplies,

analyzed data, wrote and published meticulous technical reports. Supervised temporary

employees. Interact with consumers for the best experience with Avery products.

Continuously exceeded expected project time efficiency by at least 10% while

maintaining accurate and reliable results

Improved efficiency and time utilization of lab techs due to well-planned project

scheduling

Improved test data accuracy and reliability by developing new test methods and

updating existing ones

Saved costs by repairing equipment when possible, instead of making service calls

Saved costs through careful research and procurement of laboratory equipment

Brainstormed with R&D teams for innovative new products and continuous improvement

Submitted innovative ideas for new or improved product ideas

Trained and empowered less knowledgeable analysts and new temps

2000 – 2002

CLICK GUARD/LASERALL Hayward, CA

Senior Printer Repair Technician

Reliable repair and maintenance of monochrome laser, color laser and inkjet printers for many

businesses in the Southern California area. Ordered and inventoried of parts. Provided

compassionate customer service.

Took initiative to update Hewlett-Packard printer repair certifications

Reliable and efficient repair of printers of many notable companies, medical facilities and

individuals

Praised and favored by customers for professional, courteous manner and competent,

reliable printer repair

Joseph R. Vasco 714-***-**** **.**********@*****.*** Page 2

ADDITIONAL EXPERIENCE

NEW YORK LIFE INS. CO. New York, NY

Medical Lab Technician

Conducted automated and manual test procedures in hematology, clinical chemistry, serology,

microbiology labs, phlebotomy and other patient test procedures. Lab equipment maintenance,

calibration and health code procedures.

Competent hematology, clinical chemistry, serology, microbiology techniques

Reliable, accurate lab test reports

Praised from patients for cheerful, caring and sympathetic demeanor while performing

procedures

Efficient, accurate results for sick patient diagnosis as well as yearly checkup of

employees and policy holders

Mindful upkeep of the labs to health code

Reliable, accurate equipment maintenance

Thorough training of new techs

EDUCATION

Center For The Media Arts

NY, NY

Audio and Video Electronics Certificate

Fordham University

Bronx, NY

Short of BS in Science

Elizabeth Seton

Yonkers, NY

AAS Medical Lab Techniques

AdditionalTraining

X-rite - Fundamentals of Color and Appearance

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