Customer Service Sales
Resume:
Benjamin E. Grey, III
**********@*****.***
Print Production, Purchasing & Operations
Profile: Over 25 years' experience relative to all aspects of estimating,
purchasing, planning, scheduling and production within the Graphic Arts
Industry.
Overview: Ability to quickly analysis internal and external cost and
capabilities to properly estimate, prioritize and schedule jobs
encompassing different departments and responsibilities. Provide concise
and detailed information fostering a positive and productive team
environment. Capable of administering local and national contracts,
ensuring commitments are achieved and invoicing is correct.
Experience:
FedEx Office (Kinko) 2008 - 2011
Center Production Coordinator
. Successfully completed over 150 hours of class room and
online training, focusing on customer service, performing
in a diverse workplace, confidentiality and production.
. Set up and production of machine-acceptable original
material, utilizing advanced photocopying and large format
equipment.
. Operated binding and other auxiliary equipment.
. Performed consultative selling, fulfilled orders, and
provided pricing and customer service.
Classic Printing Center Inc. 2008
Sales Account Representative
. Establishing new accounts within the Washington, DC Metro
geographical area for a mid-size commercial printer.
. Employed time management skills, represented the
company professionally and instilled confidence in
both internal and external clients.
. Increased sales base by more than 30%.
. Developed promotional material and marketing strategies.
Rainbow Graphics Corp. 1999 - 2008
Operations Manager/ Estimator/ Buyer
. Oversaw jobs printed for a mid-size printing company.
. Supervised employees and scheduled workflow through press
area, bindery, mailing, fulfillment and shipping to ensure
constant and efficient workflow.
. Managed daily production meetings between CSR's and Sales
force to ensure on-time delivery and customer satisfaction.
. Estimating, order entry, purchasing and scheduling
utilizing PSI/FoxPro software
. Daily procurement of paper, chemicals, packaging together
with other supplies and services requested.
. Established strong procurement partnerships with outside
suppliers.
TechPrints, Inc. 1988 - 1999
Owner/VP
. Oversaw total operations for a small commercial printing
company.
. Worked directly with customers and employees to ensure
Jobs were understood and handled properly.
. Processed and scheduled all orders and procurement
including space, equipment and outside services as
required.
IBM Corporation 1978 - 1988
Reprographics / Records Management / Purchasing
. Managed procurement of printing, design, slides, photo
shoots and related services for product announcements
required to support the National Marketing Headquarters in
Atlanta.
. Worked closely with Directors of Marketing, Legal and
Suppliers to ensure the integrity of products were
maintained and issues were resolved.
. Provided procurement for several special recognition events
on behalf of IBM's Achievement Conferences.
. Served as the Minority Purchasing Coordinator for IBM as
the initial contact for minority companies to establish
working business partnerships.
Awards: National Administrative Achievement Award through IBM
Small Business Person of the Year Smyrna, Georgia
Associations: Member of IPMA (In Plant Management Association)
Member of BFMA (Business Forms Management Association)
Member of Records Management Association
Education: Chowan University, Associates Degree - Graphics Arts
Cum Laude - 1975 - 1977
President of Phi Theta Kappa - Honorary Society
I have scheduled, supervised and estimated work performed by all equipment
listed below. In addition, I have operated all but 3 and owned several.
Copiers/Large Format
Xerox 250
Xerox 120 Nuevera
Cannon 7105 Image Runner
HP Design Jet 5500 Large Format
GBC 1264WF - Mounting and Laminating
Press
Multilith series - 1250, 1850, 4250, 4975
ABDick series - 360, 360 tandem, 385, 1600
Hamada - 660
Heidelberg - GTO, Quickmaster
Diddie Web
Miehle - 29"
Komori - 40" 4+C, 28" 5+C
Folders
Baum
Stahl
MBO
Cutters
Challenge
Polar
Prism
Seborg
Die-cutters
Heidelberg cylinder
Windmill
Kluge
Stitcher/Trimmer
Mueller Martini
Collators
Thompson
Horizon
Pitney Bowes
Mailing
Buscro
Kirk Rudy
Below is a partial list of outside services and vendors while managing
production, estimating and purchasing at TechPrints and Rainbow.
. Finishing Houses:
Art Laminating
American Printing Finishers
Master Graphics
Southeastern Graphic Finishers
Paperfold (East Point & Doraville)
Gutenberg's Letterpress
C&C Bindery
H.L Bindery
Bindery Depot
Fulfillment Strategies International (FSI)
National Library
King Mailing
. Web/Digital/Color Copy:
Digital Color Group
Advanced Imaging
Vision Web
Graphic Ventures
Do Dads (Kar) Printing
. Envelope Houses:
Announcement Converters
Envelope Graphics
Envelope Solutions
Envelope Mart (EMI)
Specialty Mailers (SMI)
. Binders and Tabs:
Atlanta Vinyl Binders
Fountain Index
. Dies:
A&A Dies
Superior
. Paper:
Athens
Mac
Sabin Robins
Unisource
Xpedx
New Leaf
. CD duplication:
SMG
. Ink, boxes, service:
Gans
Kohl Madden
Hostmann Steinberg
Cut Rate Box
Industrial Tape and Packaging
Action Electric
Paper Handling Solutions
Buscro
Printers Parts
Printers Service
Creo
Contact this candidate