Customer Service Manager

Qualification Summary

An administrative support professional, experienced with working in a fast

paced environment demanding

Strong organizational, technical and interpersonal skills. Proven to be

trustworthy, ethical, discreet and

Committed to superior customer service. Demonstrates confidence and poise

in interactions with individuals

At all levels while under stress. Detailed-oriented and resourceful in

completing projects. Able to multi-task

Effectively.

Experience Highlights

Shipping Manager 2013-present Gary Rosenthal

Kensington, MD

Supervise and coordinate activities of workers concerned with

picking product and preparing it for same day shipping both

nationally and internationally via expedited carrier services.

Administrative Support 2008-12 CareFirst

Washington, DC

Performed administrative and secretarial support functions for

supervisor and team members such as

Answered phones using a switchboard and managed multiple lines,

took messages, and sent memos

Operated a fax machine, printer, and photocopier. Typed letters,

reports, and briefings. Created labels, prepared envelopes, made

signs/brochures, Entered information into a database (appointments,

contact information, customer records) sorted mail, mailed letters

and packages, Ordered new office supplies, kept track of supply

inventory

Customer Service 2006-08 Isky Marketing Firm

Burtonsville, MD

Assisted with daily telephone and email contacts with customers,

making suggestions of new products that increased company earnings.

Performed secretarial support functions for the Director of a large

marketing firm. Coordinated and managed multiple priorities and

projects. Provided discreet secretarial services for the CEO and

top officials. Assisted with general expense reports, travel

arrangement, coordinated meetings, prepared power point

presentations as well as other clerical duties. On occasion I

provided technical assistance to staffers within the department,

determining what the problem was and the proper procedure to repair

it.

Office Assistant 2005-06 Metro Meters

Beltsville, MD

Oversaw all operations including files, and meter readings

Troubleshoot and resolved customer complaints

Participated in staff recruitment, hiring, training and scheduling

eDUCATION

District of Columbia Basic Education

High School Equivalent

references

UPON REQUEST

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