Customer Service Real Estate

Tina Celia Navarro

*** ****** **** ***** 845-***-**** (C)

Apt. 3 845-***-**** (H)

Middletown, NY 10940 ************@*****.***

Profile

Over 15 years of experience in legal (Paralegal), Real Estate and Mortgage Banking Industry.

Outstanding customer service, negotiations, leadership qualifications, proven accomplishments

in servicing, delivery, policy development and problem resolutions.

Strengths in:

Client complaint resolutions Mortgage Banking/Due Diligence

Client Intake Loan Documentation review

Financing and bank relationships Appraisal and Title Review

Microsoft Office, Outlook and the internet SSD/SSI matters

Cost control and reduction Legal Research

Skills Summary

Customer Service

• Utilized courteous and professional communications with clients and subordinates

• Continuously met or exceeded company mandated quota’s

• Excellent team player

Research

• Excellent problem solving skills and research techniques when researching,

analyzing complex service issues

• Called upon research skills to gather account history when generating answers for

attorneys and clients.

Education

Paralegal Certificate-1989

Notary Public

In process of renewing NYS Real Estate License

Westchester Business Institute, White Plains, NY (AS; Business Management)

Deans list-transferred credits to Nyack College.

Bachelors- Degree-(Business Management)-Nyack College, Nyack, NY

Employment Background

Legal Aid Society of Rockland County-New City, NY (2006-2013)

• Intake Paralegal/Receptionist

• Client intake, opening cases and assigning to attorneys

• Answering the phones and greeting clients

• Opened cases for Social Security Disability/Social Security Insurance, Dept. of Social

Services matters involving food stamps, Medicaid, landlord tenant matters, Section 8 and

housing.

• Opened cases for Divorce matters referred to Legal Aid by the Rockland County

Women’s Shelter for Domestic Violence also referred cases to other Legal Services

• Client intake for Ryan White Project (HIV/Aids) matters

• Attended special training for Ryan White Project CDC (New York, NY). Learned how to

complete Intakes on CDC software. Attained Certification of completion.

• Mortgage Foreclosures

• Department of Labor matters

• Intakes for Rental Security Deposits for women referred to Legal Aid by the Women’s

Shelter.

Lindsay and Associates a/k/a Lindsay Talent (Mortgage Banking) - Pompton Plains, NJ

(1995-2001)

• Mortgage Consultant/Paralegal

• Review of loan documentation

• Appraisal and Title review

• Credit review

• FHA/VA-Governmental loans

• Reviewed loans to be sold to Investors

• Mortgage Closing (preparation of closing documents) and processing of loans

• Post-Closing (reviewed closed loans)

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