Customer Service Manager

Raffiq M Omar

**** ******** *****

Springfield, VA 22152

Cell: 571-***-****

Phone: 703-***-****

*******@*****.***

Summary of Qualification

Dedicated, result-oriented and hard Working professional with several

years of experience in Reprographic, Digital Printing, FM site management,

computer Desktop Service and Support, office and retail capable of

completing all duties assigned with little, if any, supervision areas of

strength includes-

. Reputation for excellence and high quality service to clients.

. Good eye for detail; well organized, skilled in setting priorities.

. Strong interpersonal and communication skills.

. Remain calm and work well under demanding conditions/deadlines.

. Equally effective working independently and in cooperation with others.

. Effective working alone and as a cooperative team leader.

. Highly motivated to achieve set goals

. Successful in mastering new skills through hands-on experience.

. Strength in analyzing, researching, organizing, and problem solving.

. Sharp, quick learner; willing to get involved.

Education

Northern Virginia Community College, Annandale, VA (Credits in General Ed)

(CompTIA A+ Certification Prep Essentials)

Awards

S. John Davis Career Center, Dewberry Fairfax, VA

Work Experience

The Washington Post, Springfield, VA

Utility Mailer

2013

. Operating production machinery.

. Working in the quality control dept.

. Feeding advertising material into the production machinery.

. Stacking newspaper bundles with and without using fork lifts.

. Doing general physical labor.

Learning Tree International, Reston, VA

Printing Coordinator

2011 - 2012

. Plan, prioritize and execute production schedule.

. Coordinate production of printing orders for various departments.

. Monitor and evaluate equipment maintenance, production, and repairs.

. Provided backup coverage for production unit supervisors when necessary.

. Operate digital photocopiers, scanners offset/flexographic printers,

laminators, folders, cutters, Staplers, binders, and other job-related

equipment as needed.

. Production of work (plotting, copying, binding, scanning, etc.)

. Provided first-response for all service related issues.

National Reprographics Inc. Washington, DC

2011

Facility Manager/site Representative

Represented and managed Reprographics and printing services for National

Reprographics Inc.

. Represented National Reprographics at (Lessard Architecture + Design)

. Provided excellent customer service and time management.

. Trouble shooting and maintaining digital/network plotters printers and

other equipment.

. Maintain equipment and inventory of supplies.

. Color management solutions plotter and monitor calibrations.

. Managed large and small format print production for architects.

. Production of on-site work (plotting, copying, binding, scanning, etc.)

. Provided first-response for all service issues.

ABC Imaging Inc., Washington, DC

Facility manager/site Representative

1998 - 2010

Represented and managed Reprographics and printing services for ABC Imaging

Inc.

. Represented ABC Imaging at (smith group architects) and (Dewberry)

. Production of on-site work (plotting, copying, binding, scanning, etc.)

. Trouble shooting and maintaining digital/network plotters printers and

other equipment.

. Provided excellent customer service and time management.

. Operated various types of equipment used in the digital printing

industry.

. Advance knowledge of and ability to use graphic instructions, such as

computer graphic file formats, blueprints, schematic drawings, layouts or

other visual aids.

. Ability to troubleshoot all equipment used in the digital printing

industry.

. Onsite Billing, inventory.

. Provided first-response for all service issues.

. Production of on-site work (plotting, copying, binding, scanning, etc.)

Reprographic Technologies Inc., Vienna, VA

Digital Machine Operator

1996 - 1998

. Operated various types of equipment used in the digital printing

industry color and B&W.

. Digital Machine Operator

. Customer service

Computer Skills

Desktop Service and Support, Windows2000/XP, Windows7, Windows8, Microsoft

Office,

Internet Explorer, Outlook, Outlook Express, IBM Lotus Notes, PowerPoint,

Adobe Photoshop,

EE Enterprise Accounting, Oc Repro Desk, Oc PRISMAprepare.

Contact this candidate