Customer Service Quality

NORA SULLIVAN

**** *** ***** ****** ******* Northwest

Cartersville, GA 30120

404-***-****

********@*****.***

EXPERIENCE

Supercalendar.com, Jun 2013 - Present

Virtual Appointment Scheduler

• Carefully reads email correspondence to properly schedule meetings for clients

• Successfully follows an organized work flow to ensure scheduling accuracy

• Uses excellent customer service skills to ensure that each meeting is arranged to best suit the

client’s needs

Georgia Highlands College Bookstore, Cartersville, GA Jan 2007 - Sep 2013

Customer Service Associate

• Provided customer service support over the phone

• Helped customers locate their required class materials

• Created new customer rental accounts online

• Assisted customers with processing and questions regarding financial aid accounts

• Scheduled interviews for new hires

• Completed inventory reports

Ask.com, Jan 2011 - Sep 2013

Content Writer/Web Researcher

• Successfully helped the team meet strict deadlines

• Choose the highest quality sources while researching a broad variety of subjects

• Created original content based on a set of guidelines

ChaCha Search Inc, Jan 2008 - Dec 2011

Chat Agent

• Performed necessary research on the web to satisfy customer inquiries

• Successfully handled over 50,000 customer inquiries with excellent quality ratings

American Kidney Fund, May 2009 - Jul 2009

Virtual Appointment Scheduler

• Completed 250+ outbound calls scheduling appointments per shift

• Maintained detailed notes and call log

SKILLS

Programs: Microsoft Excel, Microsoft Word, Microsoft Outlook

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EDUCATION

Georgia Highlands College, Jun 2013

Associate - Liberal Arts

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