Customer Service High School

Felisha Reese

**** * *** ********* ***. Apt *****

San Antonio, TX 78223

210-***-**** - Home

512-***-**** – Cell

**************@*****.***

Objective: To obtain a position in an organization where my skills can be utilized for company

growth and productivity.

Areas of Expertise: Communication – Dealing with internal and external customers at all levels

via telephone and email, to ensure successful communication via actively listening and probing

questions.

Problem solving: - Resolving in-depth queries in a methodical manner independently and with

internal and external business partners to find appropriate resolutions, efficiencies and high level

of quality.

Team Player: - Enjoying sharing knowledge and encouraging development of others to achieve

specific team goals.

Planning and Organizing: – Refining, planning and organizational skills that balance work,

team support and responsibilities in a timely and professional manner.

Systems Knowledge: - Experience in preparing and analyzing reporting data for management

accurately and to timescales.

Experience

2010- 2013 Medical Team San Antonio, TX

Health Care Provider

Provided around-the-clock highly skilled medical attention weekly for help with personal care

and the activities for the elderly.

2009-2010 The Childrens Shelter San Antonio, TX

Childcare Aid

Responsible for overall safety, welfare, care and security of children in shelter care. Maintaining

the ability to professionally carry out Shelter evacuation procedures in accordance with written

shelter policy.

2008-2009 Ross Round Rock, TX

Cashier

As a cashier I completed transactions in a timely manner, assisted costumers with the satisfaction

of items found. Organizing and restocking store inventory daily.

2005 -2006 Protect America, Inc. Round Rock, TX

Customer Service Rep

I returned calls to inquiring customer about the product at hand. Customers wanted to know how

it worked and when it could be installed and how.

2004-2006 Sears Teleserv Round Rock, TX

Customer Service Rep

I met the quotas and requirement of inbound calls. Sold customer warranties, and worked on

relating to the customers.

2003-2004 Long John Silvers Round Rock, TX

Cashier

As a cashier I prided myself with getting to know our recent customers and making their visit

with us one to make them want to return not only for the food but service as well.

Education

Pflugerville High School, Graduate 2005

University of Phoenix – Currently pursuing a Bachelor’s degree in Business Administration.

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