Customer Service, Criminal Justice, Manager, Work Experience

Jessica M. Morales

**** *. ***** **.

Cleveland, Ohio 44111

216-***-****

********@*****.***

Education:

ITT Technical Institute Strongsville, Ohio

June 2012

Bachelor’s Degree in Criminal Justice

ITT Technical Institute Strongsville, Ohio

September 2010

Associates Degree in Criminal Justice

Qualifications:

I can read and write fluently in Spanish. I also have great communication and

interpersonal skills. I have sufficient computing and productivity software skills (i.e.

Microsoft Word, Excel, and PowerPoint).

Work Experience:

Dec. 2012-Oct. 2013 Cleveland Catholic Charities Parmadale Parma, Ohio

• Youth Intervention Specialist

• Monitored, handled, and responded to the physical, emotional and

treatment needs of the clients served in residential treatment

• Completed shift reports and daybook entries

• Performed other duties as assigned or directed

July 2008-Oct. 2012 Marco’s Pizza Co. Cleveland,

Ohio

• Manager

• Responsible for cash transactions

• Maintained a high level of customer service

• Open/close management duties

• Sanitation

• Responsible for reporting net sales and entering vendor invoices

• Inventory

Mar. 2006-July 2008 Georgio’s Oven Fresh Pizza Co. Cleveland, Ohio

• Kitchen

• Responsible for cash transactions

• Maintained a high level of customer service

• Sanitation

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