Project Manager Technical Support
Resume:
Daniel A. Osorio **** SW *** PL, Miami
Florida, *3185
*******@*****.***
OBJECTIVE
To secure a position in the Information Technology Field, utilizing my
education, experience, and skills. This would maximize my abilities Skills:
toward future enhancements, and the growth and development of any Adobe
organization. Dreamweaver
EDUCATION Photoshop
Flash
Florida Computer College MS Office
August 2000 - June 2004 Suite
Major: Network Engineering MS DOS
Miami, FL. MS Windows
GPA 3.86 MS Exchange
Courses included Designing Win 2000 Network Infrastructure, MS SQL
Administering Windows 2000 Server / XP, Novell, Cisco Routing MS SCCM
Technologies, and Implementing & Supporting Windows. MS WSUS
Oracle
EXPERIENCE Citrix
Sonic Wall
System Administrator/OSTR Cisco Unity
February 2011 - August 2013 Cisco Call
SOUTHCOM Theatre C4 Support Center (TCSC), Miami, Florida Manager
Provided technical support for all US Embassies in Latin America and Linux
the Caribbean. Assisted in all aspects of system administration. OSX
Handled all the desktop patching, and installation with SCCM and WSUS, Blackberries
while making sure all STIGS are properly met for all servers and Inode
workstations. Also, was the On-site Technical Rep for the US Embassies Imail
in Barbados, and Trinidad (MLO). Handled all user issues, and site VMWare
issues. Rolled out the CPR (CAC Pin Reset) Machines for the entire
AOR. Currently posses a newly reinvestigated TS/SCI Clearance.
Certification
Tier 2 - System Analyst February 2007 - s:
February 2011 Comptia A+
United States Southern Command, Miami, Florida Comptia Net+
Troubleshoot, diagnose, fix hardware/software, and network issues Comptia
reported by the Help Desk. Support in the area of 3,000 users and all Security +
SOUTHCOM HQ computers and equipment. TS/SCI
Network Administrator / Project Manager January 2006 - February 2007 Clearance
Compuquip Technologies, Miami, Florida
Responsible for the maintenance and daily administration of servers. Languages:
Performed backups and system patches. Handled all client helpdesk and English
monitoring solutions. Coordinated and planned all client migrations Spanish
and all client projects. Managed Cisco Unity and Call Manager systems.
Network Administrator March 2004 -
January 2006
Keyes Company, Miami, Florida
Responsible for the security and maintenance of all servers.
Implemented new software and procedures for department. Implemented
new technologies for WAN and LAN setup. Configured and maintained
Sonic Wall Firewalls.
Technical Support/Field Technician January 2002 - March
2004
Keyes Company, Miami, Florida
Responsible for servicing and maintaining 35 branch offices of all
technical and end-user problems. Setup network wiring, patching,
routing, and installation of LAN's and WAN's. PC Repair and
Maintenance.
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