Customer Service Administrative Assistant

Matthew D. Thibodeaux

***** * **** **** #**

Shawnee Mission, KS 66214

323-***-**** / ******************@*****.***

Skills:

. Communications - Good written, telephone, and verbal presentation

skills. Use proper grammar and have good articulation. Deals with

internal and external customers at all levels via telephone and email,

to ensure successful communication via actively listening and probing

questions.

. Interpersonal Skills - Able to get along well with co-workers on any

level and accept supervision. Received positive evaluations from

previous employers.

. Ambition - Throughout high school, worked long hours in strenuous

activities while working a part-time job and attending school full-

time. Often managed as many as 50+ hours a week in a school, a part

-time job, and other structured activities while maintaining above

average grades.

. Problem Solving - Strengths in the ability to solve problems,

analyzing warning signs, identifying the problem, and finding the

solution.

. Flexible - Self starter, willing and able to learn new functions

quickly and accurately.

. Attention to Detail - Concerned with quality. Able to multi-task and

produce work that is orderly an attractive. Ensure that tasks are

completed efficiently and effectively.

. Computer Skills - MAC & PC proficiently includes: Microsoft Word,

Excel, Access, Outlook, and PowerPoint. Internet savvy. Data Entry

10,000KPH. Type 80 WPM.

Work History:

United Health Group - Overland Park, Kansas February

2013 - November 2013

Customer Service Rep/Pharmacy Technician (Registered Pharmacy Technician)

. Answers incoming calls; assists customers/pharmacies/physicians with

orders and reorders, benefit eligibility questions and prescription

status inquiries. Escalates drug related calls to appropriate

pharmacist.

. Assist pharmacies and members on all issues related to processing of

pharmacy claims. Determines appropriateness of overriding pharmacy

claims edits and error messages.

. Coordinates internal resolution of claims exceptions and other

issues.

. Makes outbound calls on prescriptions withhold orders and payment

issues.

. May also assist with entering new prescription orders into system.

. Educates customers on benefits, use of plan, formulary, premiums and

status of orders, claims inquiries.

Alliance Data - Lenexa, Kansas

August 2011 - February 2013

Incoming/Outgoing Financial Representative

. Responsible for securing payment arrangements by phone on accounts

that are typically between one and three months past due.

. Made outbound and received incoming calls to customers to gather

account information or resolve their

past due situation.

Terrebonne Parish School District - Houma, Louisiana

February 2006 - May 2009

Data Entry/Administrative Assistant/Customer Service Rep

. Open, sort, and distribute incoming correspondence, including faxes,

and email.

. Entered data into Excel based program.

. Prepare agendas and make arrangements for committee, board, and other

meetings.

. Prepare invoices, reports, memos, letters, and other documents, using

word processing, spreadsheet, database, and/or presentation software

Education:

The Los Angeles Recording School - Hollywood, California

Graduated: 2011

Certificate, Recording Engineering

Western Governors University - Kansas City, Missouri

2012- Present

Bachelor of Science in Business Management, Currently Perusing

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