Manager Project

**** **** **.

Manvel, Tx *****

Mobile Phone: 832-***-****

E-mail: *********@*******.***

ERIC PENA

OBJECTIVE

To obtain a challenging position in the computer field utilizing specialized hands-on training in computer

repair, networking, administration, management, software and hardware installation, customer service,

special projects, troubleshooting and configuration.

SKILLS

Hardware: HP/Compaq, Dell, IBM, Toshiba, Gateway Desktops and Laptops.

Blackberry,Palm Pilots, Zebra Label Printers, Datamax Label Printers,

HP and Lexmark Printers and Plotters.

Software: All Microsoft Office Versions, AutoCad, Adobe, Lotus Notes, Ghost, Norton,

McAfee, Reuters, ProphetX, CQG, Citrix Client, Avaya Admin Console,

Active Directory, SAP, Sage Mas200 and Saleslogix, MS Exchange

2010/2003.

Operating Systems: All Microsoft Windows Desktop Versions

Remote Tools: Dameware, Timbuktu, Office Communicator

Ticketing Systems: Remedy, Altiris, Heat, Maximo and HP Service Manager

Misc: Reliable, Friendly, Clear Written Skills, Team Player or Work Independently

WORK EXPERIENCE

Schwans Global Supply Chain, Pasadena, TX 02/11 - Present

Systems Analyst

• Configure, setup, troubleshoot and manage all aspects of computer problems within the

Deer Park and Pasadena Plant.

• Add and remove users from Active Directory and Avaya Phone Systems.

• Setup and configure users for company cell phones, iPads and Microsoft Surface Pro.

• Manage, repair, install, configure local and network printers

• Troubleshoot, setup and configure new user accounts.

• Setup, configure and repair wireless devices and special equipment used within the plant.

• Setup and configure company office phones.

• Setup, configure and repair desktop Citrix terminals.

• Manage billing invoices, ordering, shipping and receiving for equipment and services. Manage

the coordination of hiring contractors for disposal of old computers, network and phone line

repairs and installation.

• Manage inventory, software licenses and plan for the next year hardware recommendation budget

for both Pasadena and Deer Park Plants.

• Administer, configure, repair and monitor Kronos Employee Punch-In Clocks.

• Manage Security Cameras

• Make recommendations and also decision maker for equipment purchases, upgrades and special

projects.

• Work with engineers in our corporate office (Marshall, MN) with onsite server, phone, router,

wireless issues, special equipment, upgrades and repairs.

BG Group, TX 01/12 – 04/13

Global Network Security Administrator

• Add/Remove/Create/Update accounts though Active Directory and internal applications.

• Grant/Revoke users from specific group folders on the network.

• Transfer user accounts to different servers worldwide within the network.

• Create/Manage Shared Mailboxes and Distribution Lists.

• Backup lead for distributing tickets within our team

• Communicate with users via email and office communicator

• Create/Manage email accounts in Exchange Server 2010/2003

• Use Maximo and HP Service Manager as the ticketing System

• Worked second shift to support the Australian Group.

McKenzie Equipment, Houston, TX 10/10 - 01/11

Systems Analyst and Network Administrator

• Setup and manage email accounts with Exchange Management Console, manage users and

computer access groups with Active Directory.

• Troubleshoot, configure and setup software and hardware issues on Dell workstations.

• Supported 100 users on and off site. Also supported the following: Terminal Services, Blackberry,

Windows XP and Windows 7, Office 2007/2010, Sage Mas200 and SalesLogix Software.

Shell Trading, Houston, TX 11/09 - 08/10

Trading Infrastructure Analyst

• Migration from Windows 2000 to Windows Vista, Troubleshoot, configure, install and administer

Shell Trading software such as Reuters, ProphetX, CQG, Neucleus, ICE, multiple versions of

Java, MS Office 2003 and 2007 Enterprise. Also used Citrix Client.

• Other job duties include hardware and software upgrades and printer connections.

• Supported Houston and Canadian Traders.

El Paso Corporation, Houston, TX 1/07 - 3/09

Engineering Systems Analyst

• Troubleshoot, configure, install and administer Engineering software such as AutoCad Map 3D,

AutoCad Raster, AutoCad Electrical, AutoCad Civil 3D, CadWorks, ArcGIS, AcroPlot, Meridian,

AutoVue, PipeView, Adobe Acrobat, and Adobe Photoshop.

• Administered and configured multiple plotters, printers, Dell,,IBM Laptops and Desktops.

• Other job duties include hardware and software upgrades, software and hardware inventory

control, AutoCad and other Peripheral Licensing, Remedy Reporting, monitored customer

satisfaction, and desktop network connectivity

• Used Remedy as the ticketing system, Active Directory to administer accounts and DameWare

for remote connections.

• Supported 100 users in the Engineering Department.

M.D. Anderson,Houston, TX 2/06- 12/06

Computer Systems Analyst and Coordinator

• Troubleshoot and install hardware, software and upgrade computers from Windows 2000 to XP

on HP/Compaq and Dell desktop/towers, laptop and HP printers.

• Moved data to and from the server or external hard drive from old workstations to new

workstations.

• Used Heat as our ticketing system and DameWare to remotely control workstations.

• Other responsibilities include Troubleshoot network connectivity, coordinate PC and printer

moves, image computers using Ghost, install proprietary software, MS Office 2003 and Palm

Pilots in a Lotus Notes and Novell environment.

Lockheed/NASA, Houston, TX 2/2003 - 1/2006

PC Technician

• Troubleshoot and install hardware, software and upgrade computers in Windows 98, 2000, and

XP on Toshiba Tablets, Dell, HP/Compaq desktop, laptop and printers.

• Used handheld scanner to inventory hardware.

• Frequently used Altiris to move data to and from the server from old workstations to new

workstations

• Used Remedy as our ticketing system and Timbuktu to remotely control workstations.

• Job duties also included: troubleshoot, backup data, install and upgrade Exchange XP/2003, MS

Office XP/2003, Norton, Informed Filler, Adobe Acrobat, Blackberry, Patchlink, SMS, SAP,

PKI/Entrust, Exceed, Telnet, Palm Pilots, network cable/wireless connections and other

proprietary software and hardware.

• Supported 10,000 employees at the NASA, Ellington Field, Sunny Carter, and other surrounding

and out-of-state facilities.

• Awarded security clearance to work in secured areas and a member of the Lockheed Safety

Team.

Landry's Corporation, Houston, TX 7/2002 - 8/2002

Hardware Technician

• Imaging and configuration of Manager PC's, Servers, and PC Terminals.

• Install additional memory, read/write CD-ROM, bios configuration, hard drives, asset inventory,

shipping and receiving.

• Operating Systems include Windows 98, Windows 2000, Windows NT and Windows XP.

UTMB, Houston, TX 1/2002 - 2/2002

PC Technician

• Project rollout exchanging expired leased Dell computers in exchange for new leased

workstations.

• Install and configure new workstations for department standard configurations, which also include

the configuration of Outlook/Exchange.

• Troubleshoot Windows 98/2000/XP workstations listed in the Remedy Ticketing system.

Waste Management, Houston, TX 6/2000 - 12/2001

Project Manager

• Management, scheduling, and construct a work plan to exchange old Kronos Clocks for new

ones.

• Managing inventory and shipping.

• Install Battery Backups, Ethernet and Modem Cards

• Programming clocks internally and using AS/400.

• Designed inventory sheet and disaster recovery documentation.

• Supporting sites from the East Coast to the West Coast along with Canada and Puerto Rico.

Schumberger/Omnes at UTMB,Houston,TX 1/2000 - 6/2000

Information Services Technician

• Migrating workstations from a Novell Server to Windows NT. Troubleshoot problems that may

follow with the migration.

• Worked as a Windows NT Server Administrator

• Supported Windows 95/98/2000, SMS, MS Office 97/2000, HP Download Manager, HP Jet

Admin, Crowd Control, Tweak UI, and worked on Dell workstations, Dell Latitudes and HP

Printers.

• Utilized Remedy as the ticketing system.

• Supported 2000+ users in this environment.

M.D. Anderson, Houston,TX 11/1999 - 1/2000

Information Services Technician

• Troubleshoot and configure workstations with Novell and Windows NT

• Ghost/Imaging, install, and troubleshoot software and hardware problems

• Supported Compaq workstations and Armada laptops

• Installed and configured Lotus Mail R5 accounts.

• Supported 5000+ users in this environment.

ISA at Solutia, Houston, TX 8/1999 - 11/1999

Hardware and Software Technician

• Repair, troubleshoot and configure workstations with Windows NT 4.0, HP Printers, and Network

Connections.

• Ghost and imaging workstations

• Supported MS Office 97, Outlook 97, Lotus Notes R5, Dell workstations and IBM ThinkPad

• Upgrade computers for Y2K.

• Supported 1000+ users in this environment.

QCI Networks, Houston, TX 6/1999 - 8/1999

Service Technician

• Administer Windows NT 4.0 and Exchange Server at multiple client sites

• Responsible for supporting Lotus Email, cable pulls, rebuild or install Punch Down Panels with

Hubs, and build Windows NT Servers for LAN's

• Install and configure Tape and Battery Backups

• Test and replace network cables

• Install and configure HP Network Printers

• Update and test workstations for Y2K compliance

• Worked on Dell, Compaq and IBM Thinkpad workstations

• Troubleshoot and configure proprietary software.

• Supported different clients in the Houston Area.

Lyondell-Citgo Refinery, Houston, TX 4/1998 - 4/1999

PC Specialist II

• Troubleshoot and Install the following: Local Area Networks, Hardware, Windows 95/NT,

AutoCAD cx, MS Office 95/97, Rumba Office, Lotus Smart Suite, MobilComm Messaging,

Outlook 97, ReachOut, Adobe Acrobat, Internet Explorer, Aspen, SAP, Paradox, PC Docs,

McAfee, MS Project, Visio, SMS Administrator, Ghost/Imaging workstations, Migrate MS Mail to

Exchange, worked on Gateway 2000 workstations, Dell Latitude and IBM ThinkPad laptops, and

HP Printers

• Security rights to install proprietary software and hardware.

• Supported 1500+ users within this environment.

Omnes, Houston, TX 3/1997 - 4/1998

Systems Support Analyst

• Troubleshoot Windows 95, MS Office 95/97, Lotus Smart Suite, Eudora, Lotus Mail 4.5, and

Windows NT

• Software/Hardware installation and configuration as well as Local Area Networks

• Worked on Compaq workstations, Dell Latitude and IBM ThinkPad.

• My duties also included administration rights utilizing Internet Accounts through several NT

Servers

• Utilized Remedy as the main tracking system.

• Supported Clients Worldwide.

Matrixx Marketing, Houston, TX

3/1996 - 8/1997

Customer Support Technician (Level II)

• Troubleshoot Windows 95, MS DOS, MS Office 95, software packages, and ticket writing

• Used Lotus Mail 4.5 as our email system

• Software/hardware configuration and installation for Gateway 2000 users.

EDUCATION

Teknology,Houston,TX 11/1997

Certificate for Exchange 5.0 / Outlook Help Desk & Support

Teknology, Houston,TX 09/1997

Certificate for Notes Mail 4.5

Microcomputer Technology Institute, Friendswood, TX 10/1996

Associate Degree in Computer Systems Occupational Technology

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