Customer Service Medical

Mark S. House

**** ****** **, ******, ** *****

Home 803-***-****

Cell 803-***-****

*******@**.**.***

I am looking to use my skills and customer service experience to help

provide high standards and growth with your company as well as acquire new

skills.

Mark S. House

2785 Bryant Rd, Sumter, SC 29153

Home 803-***-****

Cell 803-***-****

*******@**.**.***

Career Summary

Organizational/Management

I have handled all aspects of running a business (my own business)

Handled all ordering of equipment and supplies

Recommended and implemented new way of ordering equipment and

supplies

Recommended and implemented new ways of keeping up with customer

needs

Prepared weekly, monthly reports and patient reports for

supervisor

Managed all patients special supplies

Managed all the service technicians

Maintained all medical equipment and supplies

Repaired most of the durable medical equipment

Trained service techs and warehouse personnel In other locations

around South Carolina and Georgia

Designed new work sheets for personnel which were implemented by

the corporate office for all locations of business (13 states)

Designed new equipment instruction sheets which were implemented

by the corporate office for all locations of business (13 states)

Customer Relations

Sold products and services 25 years experience

Service Technician 25 years experience

Customer service rep 25 years experience

Warehouse Manager 1 year experience

Helped customers determine what types of products and services

they needed

Helped customers resolve problems with equipment, supplies and

billing issues

Prepared necessary paper work for billing equipment or supplies

for the customer

Talked to doctors, hospitals and other organizations to get the

information needed to set up work orders

Abilities

I am skilled on a computer and with Microsoft office, Word and

Excel

I built my own computer

I can multitask

I have excellent communication skills

I can operate a forklift

Abel to work without supervision

WORK HISTORY (10 years)

Service Tech, CSR, Warehouse August 20 1999 - November 9 2007

Manager

Medi Home Care, Sumter, SC (MEDICAL SERVICES OF AMERICA)

Owner / Operator April 1995 - September 1999

Diamond Pool Service, Sumter, SC

EDUCATION

Graduate June 1985

Sumter High School, SC

2007 Completed DME Training Transcripts

Introduction to DMETRAIN

This is Home Care

Bloodborne Pathogens and Infection Control 2007

Death and Dying

Leadership and Lines of Authority

Employee Health and Safety

Business Ethics and Fraud Prevention

Deficit Reduction Act 2007

Compliance for Medicare Part D

Sexual Harassment 2007

Fires and Fire Extinguishers 2007

Hazard Communication

Ergonomics and You

Emergency Preparedness-Employee 2007

Accreditation and You

Patient Rights and HIPAA Privacy Regulations

Cultural Diversity and Cultural Competence

Performance Improvement

Sentinel Events and You

Compressed Cylinder Safety

Advance Directives-CSR

Tuberculosis and Homecare 2007

Child Abuse and Neglect

Elder Abuse and Neglect

Regulatory Agencies-OSHA

Regulatory Agencies-FDA

Medical Terminology I

Error-Prone Medical Terminology

Introduction to Customer Service

Introduction to Insurances-CSR

Order Preparation

Introduction to Plans of Care

Equipment Delivery Process

Ambulation Products & Coverage

Bathroom Products & Coverage

Incontinence & Supplies

Urological Supplies & Coverage

Hospital Beds & Coverage

Trapeze Bars & Coverage

Group I Support Surfaces & Coverage

Patient Lifts & Coverage

Manual Wheelchairs & Coverage

Compressor Nebulizers & Coverage

Suction Pumps & Coverage

Lift Chairs & Coverage

Oxygen Therapy

Oxygen Delivery & Coverage

Blood Glucose Monitors & Coverage

Medical Terminology II

Advanced Communication Skills

Selling Yourself and the Company

Stress and Burnout at Work

Training and You

Revenue Management-CSR

TENS Units & Coverage

Power Wheelchairs & Coverage

Scooters/Power Operated Vehicles & Coverage

Batteries and Chargers & Coverage

Ostomy Supplies & Coverage

Group II Support Surfaces & Coverage

CPAP/Bi-Level Units & Coverage

Aerosol Therapy & Coverage

CPM Units & Coverage

Enteral Nutrition & Coverage

Gradient Compression Stockings & Coverage

Therapeutic Footwear and Inserts & Coverage

Therapeutic Footwear and Inserts: Measuring,

Fitting and Application

National Provider Identifier (NPI)

Medicare and You

DME CSR Training Manual Certification

Using Microsoft Word - Level 1

Using Microsoft Excel - Level 1

MestaMed 11.8 Location Master File

MestaMed 11.8 Insurance Carriers Master File

MestaMed II.8 HCPC Code Master File

MestaMed II.8 Inventory Description Master File

MestaMed II.8 Customer Master File

MestaMed II.8 Diagnosis Code Master File

MestaMed II.8 Pickup Reason Master File

Office Ergonomics

Medicare and You

Revenue Management--CSR

Therapeutic Footwear and Inserts & Coverage

Therapeutic Footwear and Inserts: Measuring, Fitting, and Application

Other Achievements

> Sunrise Medical Group Maintenance and repair of

medical oxygen concentrators

> Central Carolina Technical College South Carolina Environmental

Training for public Pools and

Spas

> Certified technician Hayward pool products,

Kreepy Krauly systems, Barracuda

and

Polaris Systems.

> Certified for Concert and events Audio Technician, Carbon

Arch spotlight, Xenon spotlight,

Rigging, Stage

setup and Specialty lighting.

References

> Bobby Richardson 47 Adams, Sumter, SC 773-8633 Retired NY

Yankees

> Jamie Compton 4305 Fresco Branch Rd. Sumter, SC 468-

4147 Friend

> Brooks Wilkinson 140 N. Main St, Sumter, SC 773-8327

music store owner

> Dean Johnson 260 Planters Dr. Sumter, SC 316-1431

Friend

Contact this candidate