Customer Service Project

James Griffin

Facilitator Intern at Jackson Business Accelerator Collaboration

Camden, MS

*************@*****.*** - 601-***-****

Assertive and motivated professional with exceptional analytical and customer service skills. Outstanding

communicator both personally and interpersonally to correspond value with clients and collaborators. Skilled

in combining professionalism, patience and persistence to ensure client satisfaction.

WORK EXPERIENCE

Independent Contractor

Lender Processing Services - San Diego, CA - March 2012 to Present

• Researched and retrieved requested mortgage data

• Routed accurate data to appropriate staff

• Utilized various mortgage collection software programs

Facilitator Intern

Jackson Business Accelerator Collaboration - Jackson, MS - April 2011 to Present

• Facilitated entrepreneurial workshops

• Lead the SCORE-Jackson redevelopment project

Telephone Operator

United - Way, MS - June 2005 to August 2010

• Posted volunteer service opportunities on company's database

• Answered multi-line telephone system and routed calls to appropriate extensions

• Assisted clients with information on the services and upcoming events held by the United Way

Math Tutor

United - Canton, MS - August 2006 to May 2007

• Facilitated mathematics lessons in various settings

• Implemented a positive discipline plan which promoted student responsibility, problem solving skills, and

accountability

EDUCATION

Bachelor of Business Administration in Economics

Jackson State University - Jackson, MS

Associate of Arts in General Studies

Holmes Community College - Ridgeland, MS

SKILLS

Microsoft Word, PowerPoint, Microsoft Excel, Microsoft Access, Microsoft Outlook, SPSS, Strata, QM for

Windows, and the Internet

ADDITIONAL INFORMATION

Phi Theta Kappa Honor Society

Omicron Delta Epsilon Honor Society

Economics Club

SCORE Volunteer

Project Management Institute Central Mississippi Chapter

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