Technician Maintenance

Connie G. Cant

*** **** ***** **.

San Antonio, TX 78228

Cell: 210-***-****

Email: ************@*****.***

QUALIFICATIONS:

Received How to Deliver Exceptional Customer Five Forbidden Phrases

Service -Certificate Certificate

Over 14 years of experience working with the Excellent time management skills

public

Over 8 years working full/part-time as a Ability to follow/provide

receptionist instructions well

Ability to handle and work on multiple tasks Excellent phone etiquette

Friendly, courteous, and positive attitude Bilingual Speaking

COMPUTER & OFFICE SKILLS:

Maximo* Microsoft Word Microsoft Works*

Power Point Access Excel

Passport & Banner 8 Outlook Ten key by touch

VOIP multi-line phone Fax/Copier Filing

*Software to generate work orders individually, batched or automatically.

EMPLOYMENT HISTORY

Alamo Colleges-SAC

San Antonio, TX 03/2010-

11/2013

Work Control Technician / Clerk II

Received a large volume of incoming calls for all departments within all

Alamo College

Assist former, new students, parents, staff and faculty by phone with

requests for information pertaining to admissions, holds, class

availability, transcripts, registration/enrollment, and additional

information regarding all campuses.

Effectively use VOIP system to process calls.

Alamo Colleges-SPC

San Antonio, TX 11/2008-

03/2010

Work Control Technician

Receive/dispatch trouble calls for repair to assigned personnel on dispatch

radio; ensure proper and timely response.

Serve as receptionist to route calls/inquiries; route/distribute

correspondence.

Enter data into computer to keep track of repair/maintenance

orders/assignments.

Assign work orders to maintenance specialties; coordinate scheduling with

supervisor.

Provide clerical support as needed (filing/organizing/typing)

Process requisitions for materials and outside services required by

maintenance/custodial departments; maintain records of

requisitions/purchase orders.

Alamo Colleges - SAC

San Antonio, TX 06/2002-

03/2004

Communications Assistant

Assist former and new students by phone or mail with requests for

information pertaining to admissions, holds, class availability,

transcripts, registration/enrollment, and additional information regarding

all ACCD campuses.

Process, sort, and tape out-going/in-coming mail by zip code order, data

entry to mail out catalogs & class schedules.

Transfer incoming calls to other departments, instructors, or other

colleges regarding ACCD information or events.

Other general office duties as assigned.

EDUCATION

San Antonio College Office

Systems Technology 1999-2000

(One year completed)

Contact this candidate