Quality Assurance Project

Kindred Resume

Sheryl B. Kindred

*** ******** ** • Dallas, Georgia 30157

678-***-**** • 678-***-**** • **********@*****.***

PROFESSIONAL SUMMARY

Quality Assurance Joint Application Development Resource Management

Project Management Change Management SDLC

Client Relations Out Sourcing AGILE

Quality Assurance and Information Technology experience. Strong knowledge of full life cycle system

development; analysis, design implementation and project management. Excellent leadership skills, strong

analytical and interpersonal communication skills and communicate well with all levels of management

both internally and externally. Successfully worked in a wide variety of environments and cultures where

ambition, self-motivation, maturity, productivity, efficiency and flexibility were a must. Technical abilities

include various software tools and numerous hardware platforms.

TECHNICAL SUMMARY

HP ALM Quality JIRA MS PowerPoint Quattro Pro Kronos-(Time Clock)

Center MS Project SharePoint FORTRAN AT&T Mail

DevTrack MS Visual SS Oracle BBX WIKI

KANA MS Word Lotus Notes Citrix Stratus/VOS 3

Toad MS Visio Lotus ScreenCam NT Workstation Norton

Interwoven MS Access SQL PcAnywhere

Agile MS Excel Informix VMWare

Quick Test MS Office Outlook DOS

Professional MS SQL Server JAVA Unix Sun Solaris

(QTP)

PROFESSIONAL EXPERIENCE

10/2012 – Present Anteo Consulting Atlanta, GA

Senior QA Lead w/Chick-fil-a

• Manage and coordinate work requests of patches, database upgrades, enhancements and new

features once submitted by business owners and partners.

• Attend daily scrum stand-ups and provided testing updates, roadblocks and status.

• Test retail Point of Sale applications which include order creation, payments and receipt processes.

This testing is conducted on touch screen system representing Chick-fil-a stores, payment method

validation, cash register functional testing and mobile ordering functionality.

• Use Store Management Workstation (SMW) and Store Management Administration (SMA) to

configure, update and report on the Point of Sale (POS) and Integrated Point of Sale (iPOS).

• Validate and perform Tax Calculations for POS and iPOS sales based on the configured tax

jurisdiction.

• Create and execute test case for business product development including but not limited to

HR/Payroll, InFORM Supply Chain, InFORM Inventory Count and Ordering, POS and iPOS products.

• Build business relationships with project owners, developers and 3 rd party vendors throughout each

project phase.

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Kindred Resume

• Performed and lead Mobile testing which includes identifying the necessary mobile devices that are

supported.

• Performed mobile testing which included validations on multiple versions and operating systems of

the iPad, iPhone, iPod, Android phones. Testing included, installing the application from the mobile store

or Testflight, ensuring the application satisfies the customer experience requirements, creating application

account, logging into the application and verifying that the application features functions on the identified

mobile devices. Functionality included, account management, ordering, payrment processing and reporting.

Other validation included application performance, screen display and format, system navigation and

workflow validation and error messaging.

• Manage project budget and determine resource capacity for each project.

• Use HP Quality Center ALM to manage the projects, defects and generation testing reports and

metrics.

Software/Technologies Tested: Java XML, HTML, Windows XP, Windows 7, McAfee Upgrades, Oracle

Business Applications, CFA Web pages, InFORM Cash Management and Supply Chain, Remacs, ServicePoint

Tools Used: HP ALM Quality Center, SharePoint, JIRA, Radiant Support tools (SSUI, LHDevCFG), ETL

(Genio Process)

3/2008 – 10/2012 Cox Communications Alpharetta, GA

Senior QA Lead

• Manage Cox.com/eMergence quality team by assigning test planning and test execution tasks

which resulted in meeting scheduled timelines and production migration dates.

• Develop test plan and strategy for multiple Cox.com releases and delivered quality customer facing

modules and applications to production.

• Utilize requirements, use cases, design documents, wireframes and mocks to create test cases, using

Quality Center.

• Participate in project meetings (concept, design, requirements, reviews, wireframes, use cases,

change requests, i.e.) and coordinate testing activities with onshore and onsite resources.

• Create, manage and track project and system defects using Quality Center. Coordinated defect

releases and bi-weekly defect review meetings with project team.

• Design, manage & maintain the Enterprise QA Knowledge Management site, created in SharePoint

2010.

• Manage external and internal deliverables to quality team.

• Design and develop test methods for test execution of the Mobile/wireless implementation and

integration with wireless tools and next generation ecommerce. Conduct sign-off meetings with business

owners on all QA deliverables (i.e. test cases, test plan & strategy).

• Prepare quality project plans and timelines to track projects.

• Manage browser compatibility testing using FireFox, Safari, Chrome and IE on the PC and MAC.

• Determine individual resource allocations for each project. Allocations are from planning to

release to production.

• Created and managed the Enterprise QA SharePoint portal, which provide information and

knowledge throughout the QA organization and business.

• Earned Synergy award for creating and publishing the Enterprise QA SharePoint portal.

• Manage test case creation and lead test case reviews.

• Prioritize and execute test cases as defined per release.

• Use Interwoven (Teamsite) to create and deploy content to web application.

• Validate and verify Interwoven development changes prior to release to production.

• Lead defect review meetings with PM, BA, development and content managers to review and

discuss outstanding problems related to the current release.

• Process & updated monthly capacity model by gathering the demand & supply hours for each

functional team within Cox Communications.

• Mentored and trained junior and new team members on project specifics and changes.

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• Participant in interview sessions to hire new employees.

Software/Technologies Tested: Java, XML, HTML, Apache, WebServices, WebLogic, JBoss, Oracle 10g,

Windows XP, Windows 7, KANA, Interwoven, CRM - ICOMs, ww2.Cox.com, Omniture, SharePoint, JIRA,

Cisco Routers, Video OnDemand

Tools Used: HP ALM Quality Center, SharePoint, WIKI, Toad

5/2000 – 3/2008 Aon Risk Labs Marietta, GA

Quality Assurance Manager

• Manage QA Analysts by outlining daily tasks, scheduling, regression testing, version verification,

product deployment and user acceptance testing.

• Manage and assign regression test sets to the offshore team to be executed in the quality, integration

and/or production environments.

• Lead new development and enhancement scrums during agile development cycles.

• Use MS Project to manage software development cycles.

• Design test plans and test scripts for enhancements and new projects using Quality Center.

• Assist and perform product demonstrations of new functionality.

• Maintain and create project plans with deadline deliverables.

• Create and execute manual and automated web-based test scripts on applications developed in Java,

using QTP and Quality Center.

• Create and execute manual test scripts for VB client/server product.

• Perform database validations using Toad.

• Identify defects, track bugs and errors logging issues in DevTrack (defect tracker).

• Report all release findings, status and mishaps to Product Managers.

• Verify all functionality contain GUI standards.

• Assist in the preparation of Requests for Proposals (RFP).

• Review and sign-off on Requirements, Design and Functional Specifications for software

development.

• Cost project time based on available resources and complexity of product.

• Develop on-going relationship with the developers, project managers, business analyst and client

services representatives.

• Review and edit help files and user documentation.

• Prepare and perform employee evaluations.

• Interview, hire and orientate new employees.

Software/Technologies Tested: Java, XML, Visual Basic, HTML, JBoss, Oracle 10g, Windows

Tools Used: HP ALM Quality Center, Lotus Notes, DevTrack, WIKI

3/1999 – 5/2000 Byers Engineering Atlanta, GA

Quality Assurance Engineer

• Develop and execute functional test plans and test cases for new products from requirements.

• Analyze requirements and specifications for telecommunication and mapping software

applications.

• Respond to patch requests, perform enhancements and assist with user problems.

• Perform data analysis by querying database, using SQL.

• Assist in test scheduling, baseline, regression, and acceptance testing and product deployment.

• Record and report defects and verify changes of telecom equipment.

• Conduct version verification on new releases of AM/FM/GIS products.

• Assist QA Manager in the hiring process, orientation and training of new team members.

• Coordinate testing lab and lead new analysts in execution of test scripts.

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Kindred Resume

Software/Technologies Tested: Visual Basic, CAD, GIS, Unix

Tools Used: Lotus Notes, MS SQL Server, MS Visual SourceSafe

11/1997 – 3/1999 Georgia Lottery Corporation Atlanta, GA

Gaming and Quality Assurance Lead

• Reviewed and analyzed functional specifications for systems and software enhancement.

• Wrote test plans and scripts based on requirements given for new and enhanced software.

• Created User Interface Checklists for QA Testers to verify compliance to standards document and

user requirements.

• Perform baseline and regression testing manually, in both DEC/VAX and Stratus environments.

• Conduct regression testing of old software components with new programming changes.

• Duplicate and tracked software application errors and defects.

• Develop financial check and balance reports based on expected.

Software/Technologies Tested: Visual Basic, DEV/VAX, Stratus/VOS 3

Tools Used: Microsoft Office Products

EDUCATION

Alabama A&M Huntsville, Alabama

B.S. Computer Science

CONTINUING STUDIES

Interview Training (Hiring Top Performers)

Management Leadership Strategies, Inc. Atlanta, Georgia

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