System Engineer

Robert Richardson

**** ********* **, ********, ** 75032

Tel: 214-***-**** Email: ***********@*****.***

Qualifications

. Excellent ability in analyzing business requirements and translating

them into comprehensive system design

. Strong analytical and technical problem solving skills

. Strong sense of personal ownership, accountability and commitment

. Reliable in providing timely problem resolution while providing on-call

production processing support

. Positive and dedicated professional attitude.

. Hands-On knowledge:

Programming Languages: CICS, COBOL, COBOL II, COBOL MVS,

EZTRIEVE PLUS, REXX.

Databases: IDMS, IMS, DB/2, SQL, VSAM, IDCAMS

Operating Systems: IBM DOS/VSE/POWER, OS/VS1, OS/390,

DOS/VS, MS-DOS, UNIX, MS software (Word, Excel,

Project, Publisher, Visio, SharePoint), Windows

NT, JCL.

Software: INTERTEST, XPEDITOR, FILE-AID, FILE

MANAGER, MQ series, SPUFI, CHANGEMAN, PANVALET,

SYNCSORT, NDM, IBM SMP/E, CFMU, FISERV DR, CA-

7/CA-11, CA-INFOPOINT, CONTROL-M/R, CHAMP,

MAX/MAXAAR, BSI, WAAPDSUT, PEP/PEP+, and UNISYS

IPS, M&I DEPOSITS.

TP Monitors: CICS/VS

Screen Definition: BMS

Application Development Monitor: TSO/ISPF

Exposures: Accounting procedures and processing and

analytics.

Contributing ideas that work

. Maintained, enhanced and became the technical lead overseeing the

Check Image Driver program, specifically to reduce the amount of

active processing it does versus passive processing and invented a new

method (Throttling of an iterative process in a computer system -

Patent # 8,327,365) to make the program self-aware of its past

processing usage and adjust its active processing based on this real

time data to better control when it needs to be active, which reduced

CPU and I/O charges. Installation issues that normally occurred with

any Check Image Driver installs never occurred after I took over the

lead of this program.

. Redesigned the Image CDROM Create process, reducing the month-end run

time from 3 days to 6 hours for heaviest processing sites.

. Designed automated billing system to generate billing for the Image

CDROM Creation system which retired an intensive manual process that

took 3 full days to complete.

. Lead a redesign project for Account Analysis system to improve

processing and reduce the daily cycle run time from 9 hours to 2

hours.

. Created a process to check all transactions going from the Deposits

system to the Account Reconciliation Processing (ARP) system so that

whenever an ARP account is determined to be missing a serial number,

it will continue to post to the Deposit system but will out sort

during the exception sort process.

. Corrected a problem with M & I Deposits posting program (Ver 5.7) that

the vendor had created. Checked with version 6.3 that other co-

workers were in the process of installing and discovered the problem

still occurred. This problem involved some on-line and batch- edit

processing that would cause a data not found error within the

customer's data. I corrected the problem in both versions.

. A major correction to the CA: profitability system. The customer did

not balance their system on a daily basis and they discovered during

their month end processing that a day's worth of transactions had

double posted. This discovery was 30 days after the double posting

occurred. Was able to recover 23 of the 24 backup input files that

were needed as well as a backup copy of the transaction report for

that day. Wrote a program that would take the transaction report and

create the data needed to back out the charges.

. Enhanced the IPS On-line Reject Re-entry process, which would allow

item batches without rejects yet in balance to be skipped when

reentering items. This was an enhancement that many shops had asked

UNISYS for and had as yet been told that this was not one of their

major concerns for the system. Other institutions, upon hearing about

this solution, asked for this code.

Professional Experience

Bank of America (NationsBank), Dallas, TX

02/94 through 06/11

Systems Engineer

. Implemented and maintained Image vendor maintenance updates using

SMP/E

. Maintained and improved the Image Driver program.

. Maintained the Image Statements process.

. Maintained and enhanced Image CDROM processes and recreated missing

CDROM or Bulk files as needed.

. Installed 23 sites for image processing nationwide within a 9 month

period.

. Designed automated billing system to bill for Image CDROM processing.

. Maintained and supported the Account Analysis system.

. Participated in Y2K change certification.

. Maintained Lockbox processing for the Account Analysis system.

. Upgraded the MAXAAR system to new release.

. Split Account Analysis system into two separate systems to handle

Global Financial and General Banking customer bases.

. Improved Account Analysis system to reduce daily cycle run time from 9

hours to 2 hours.

EDS (Electronic Data Systems Corporation), Dallas, TX (Bank One Account)

03/90 through 02/94 Systems Engineer

. Maintained and supported the M&I Deposits system.

. Direct involvement with customer concerning maintenance, enhancements

and support issues.

. Maintained Account Analysis system.

. Created a new process for Deposits when it interfaces with Account

Reconciliation Process.

. Created and maintained numerous reports for the Deposits system.

. Created a model office system for the Deposit system.

. Participated in several conversions from purchased banks and one de-

conversion.

. Converted over 1500 JCL to convert from CA-7/CA-11 job scheduling

system to Control-M/R.

. Modified several small systems for run time improvements.

First Interstate Information Systems, Des Moines, IA (Later bought by

Boatmen's Bank) 11/88 through 03/90

Programmer Analyst

. Participated in the complete rewrite of the CIF system, consisting of

rewriting the on-line program that receives application transactions

through a storage queue and writes them to a central detail file, an

extraction program that reads the detail file and pulls the data out

by bank and application, and several programs that build files for the

online system to use.

. Maintained the Paperless Entry Processing and Item Processing systems.

Boatmen's Bank of Tennessee, Memphis (Now part of Bank of America.

03/81 through 11/88

Computer Programmer/Computer Operator/Systems Reconciler/Research

Clerk/Item Processing Reconciler

. Maintained installment loans, ATM, Item Processing, On-line, Data

Entry and PEP systems.

. Operator: Processed all systems for bank in order to get the work out

to the branches and meet deadlines.

. Systems Reconciler: Balanced reports from all systems as a control

measurement to validate all processing was completed without errors.

. Research Clerk: Upon request, located through use of microfilm any

encoding errors, missing items, missing statements, accounts payable

and accounts receivable.

. Item Processing Reconciler: Kept up with bank transactions and made

sure they stayed in balance before being processed through the

individual systems. Also researched reasons for large numbers of

rejects for an account.

EDUCATION:

State Technical Institute (Memphis, TN) - Associate of Science in

Business Data Processing Technology 1984 - 1986

Memphis State University (Memphis, TN) -Concentration in accounting

with a minor in broadcasting 1981 - 1983

Continuing Education:

. Web Design (Bank of America)

. JAVA (Bank of America)

. UNIX (Bank of America)

. CICS (CAIT-St. Louis)

. SMP/E (New York)

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