Customer Service Representative

Jeremy Pendergrass

Customer Service Representative/Communication Specialist

Columbia, SC

***********@*****.*** - 803-***-****

To secure a position where my qualities of a fast learner and the ability to take on new challenges can be

utilized.

WORK EXPERIENCE

Collector

Amcol Systems - Columbia, SC - November 2012 to Present

• Answer incoming and make outbound collection calls for clients to patients

• Process and take payments via phone

• Update and maintain clients and patients accounts

Customer Service Representative/Communication Specialist

Teleperformance Communications Center - Columbia, SC - 2011 to 2011

2011

• Answered questions and provided information over the telephone. Made entries into automated record files.

• Ensured that each customer received outstanding service by maintaining product knowledge and all other

aspects of customer service.

• Maintained an awareness of all promotions and advertisements.

Office Assistant/Residential Assistant

Allen University - Columbia, SC - 2007 to 2010

Ensured that all records were up to date.

• Ensured that office equipment was maintained and serviced.

• Scheduled appointments and updated changes to students folders

• Ensured that mail and packages were received and delivered

Residential Assistant

• Examined, assigned, and organized dorm residential facilities

• Facilitated and scheduled hall and floor meanings

• Set leadership roles for current and future residential assistants to follow

• Ensured that all students upheld the polices of the residential facility

• Coordinated activities within the facility that would aid students toward academic success

EDUCATION

Bachelor of Arts in English

Allen University - Columbia, SC

May 2012

High School Diploma

Lakewood High School - Sumter, SC

2007

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