Customer Service Sales
Resume:
Lakeya Gilmere
*** ******** ****** ******, **. **119
******.*******@*****.***
JOB OBJECTIVE
To obtain an administrative/ customer service position where I can utilize my skills, and gain extensive knowledge
within another company where I can advance in my career.
SKILLS
Software: All Windows operating systems Microsoft Word, Excel, WordPerfect, Outlook, PowerPoint, 10 Key
Calculator, Dependability, Data Entry Skills, Customer Service, Multi-tasking, Professionalism, Quality Focus.
PROFESSIONAL EXPERIENCE
RiverBed Technology, Cambridge, MA
Front Desk Coordinator
06/2013-Present
Meet and greet clients daily.
Performed general clerical duties to include but not limited to: photocopying, faxing, mailing, and
filing. Coordinate and maintain records for staff office space, phones, parking and office keys.
Sign for and distribute UPS/Fed Ex Research, price, and suggest the purchase of office furniture
and supplies.
Setup and coordinate meetings and conferences.
Granite Telecommunications, Quincy, MA
Senior Provisioner
01/2010-10/2012
Data Entry, including inputting new customer records and retrieving records from phone
companies.
Initiating and processing requests for customer accounts.
Working with other personnel to process/resolve the installation of services, updating and
maintaining records to track requests in occurrence of any problems.
Assigning out work to other team members.
Granite Telecommunications, Quincy, MA
Provisioner Rep Level 2
08/2008-01/2010
Maintained contact with Premier to make sure orders have completed.
Beta testing new accounts.
Worked with other personnel to process/resolve the installation of services, updating and
maintaining records to track requests in occurrence of any problems.
Assisted sales/premier reps with accounts.
Granite Telecommunications, Quincy, MA
Provisioner Rep Level 1
02/2006-08/2008
Placed all Non-Project MACs same day in the Bellsouth and Verizon territories.
Followed order from start to finish, which includes following up with other departments.
Maintained relationships with Premier and Sales.
Maintained daily goals as set by Department.
EDUCATION
General Education Dorchester City Roots, Boston, MA
Diploma Received June 2002
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