Customer Service Supply Chain

Oluwabanji D. Oduola

**** ********* ****, ****** ** 60431

Cell: 630-***-****: ****************@*****.***

Summary

OBJECTIVES

Seeking a challenging Demand Planner position that will allow me to utilize

my technical skills and experience in industrial technology and operations

background to the fullest capacity to enhance organizational goals.

CAREER HIGHLIGHTS

Areas of Expertise

. Currently pursuing an APICS CSCP Certification

? LTL/BUA Knowledge

. Currently pursuing a Masters in Industrial Tech & Operations

? OS&D Issues

. Proficient in Ms-Excel, Project, Access & PowerPoint

? Project Management

. Proficient in Salesforce, ETM, and Mercury Gate

? Customer-service oriented

ACCOMPLISHMENTS

. MSc in Industrial Technology & Operations with a 3.70 GPA

. BSc in Industrial Logistics with a 3.18 GPA

. Dean's List Certificate, Dec., 2009

. Certificate of Achievement, April, 2012 - INTM Awards Dinner

. Successful completion of an Interprofessional Project on Green Supply

Chain at Sloan Valve Company Chicago, IL - May, 2011

PROFESSIONAL EXPERIENCE

RR DONNELLEY & SONS, BOLINGBROOK, IL

2011 - 2013

Logistics Support

. Coordinate logistics activities by working with Dispatch, Planning, and

Customer Service

. Create and maintain detailed records of all shipments for accuracy,

timeliness and cost

. Collaborate with team members in solving various logistical issues daily

. Organize and maintain databases, correspondences files, and reports daily

RR DONNELLEY & SONS, BOLINGBROOK, IL

2013 - PRESENT

OS&D Specialist

. Supervise and assign OS&D issues to four or more employees on a daily

basis

. Manage high volume OS&D events to provide problem-resolution for

customers and carriers

. Coordinate with customers and dispatch on product returns/redelivery

or alternate storage venues

. Manage OS&D requests from customers and carriers in the 3PL system

utilizing business rules

EDUCATION

Illinois Institute of Technology, August 2012 to Dec. 2013

Chicago, IL

Industrial Technology & Operations M.Sc. GPA: 3.70/4.0

Relevant Courses: Advanced Project Management; Applied Strategies

for the Competitive Enterprise; Issues in Industrial Sustainability

Illinois Institute of Technology, July 2011

Chicago, IL

Industrial Technology & Management (Logistics) B.Sc. GPA:

3.18/4.0

Relevant Courses: Project Management; Inventory Control;

Transportation; Supply Chain Management; Industrial Enterprise

College of Dupage, July 2009

Glen Ellyn, IL

Manufacturing Technology A.A.S GPA: 2.696/4.0

Relevant Courses: Computer-Aided Design (CAD); Physics; Mathematics;

Quality Control

PROFESSIONAL AFFILIATION

. Member of APICS student chapter (The Association for Operations

Management)

. Member, Council of Supply Chain Management Professionals (CSCMP)

. Member, Association of Technology, Management, and Applied Engineering

(ATMAE)

Contact this candidate