Sales Customer Service

Alexus Kimbrow

Sales Associate

**** ****** **** *** - *********, MD 21207

**********@*****.*** - 443-***-****

Team-oriented Retail Sales Associate who works well in a collaborative environment, yet thrives on

personal sales achievements. Energetic, with a strong background in retail sales, fashion merchandising

and customer service support.

Highlights

Perfect attendance record

Basic clerical knowledge

excellent time management

Flexible

Approachable

Dedicated team player

Reliable and dependable

Cheerful and energetic

Positive outlook

Resolution-oriented

Work Experience

Sales Associate

Macys Retail Holdings Inc

-

Baltimore, MD

August 2013 to Present

Responsibilities

Multi Tasking, Answering Phones Properly, Greeting Customers, Processing Payments, Creating/

Developing Sales, Cleaning Fitting Rooms, Creating Applications, Pricing/Marking Down Merchandise,

Closing Sales

Accomplishments

Creating and Closing Sales, Creating Applications and Promoting Important Events.

Skills Used

Knowledge, Thinking, Computer Skills, Cash Handling and Training Skills

Sales Associate

Piercing Pagoda

-

Baltimore, MD

December 2012 to December 2012

Described use and operation of merchandise to customers. Received and processed cash and credit

payments for in-store purchases. Opened and closed the store, including counting cash, opening and

closing cash registers and creating staff assignments. Shared product knowledge with customers while

making personal recommendations. Demonstrated that customers come first by serving them with a

sense of urgency. Worked as a team member to provide the highest level of service to customers.

Maintained friendly and professional customer interactions. Verified that all merchandising standards were

maintained on a daily basis.

Hostess

Tokyo Seafood Buffet

-

Baltimore, MD

September 2011 to October 2011

Assisted management

Food King Supermarket

-

Baltimore, MD

February 2011 to May 2011

Cashier

Computed sales prices, total purchases and processed payments. Described merchandise and explain

operation of merchandise to customers. Maintained knowledge of current promotions, policies regarding

payment and exchanges, and security practices. Operated a cash register to process cash, check and

credit card transactions.

Server/Waitress

Cactus Willies

-

Baltimore, MD

August 2010 to November 2010

Up-sold additional menu items, beverages and desserts to increase restaurant profits. Took necessary

steps to meet customer needs and effectively resolve food or service issues. Recorded customer orders

and repeated them back in a clear, understandable manner. Promptly reported complaints to a member of

the management team. Served fresh, hot food with a smile in a timely manner. Served orders to

customers at windows, counters and tables. Resolved guest complaints promptly and professionally.

Packaged menu items into bags or trays and placed drink orders into carriers. Prepared and served

beverages such as coffee, tea and fountain drinks. Cleaned food preparation areas, cooking surfaces,

and utensils. Performed general maintenance duties, including mopping floors, washing dishes, wiping

counter tops and emptying grease traps. Prepared items according to written or verbal orders, working on

several different orders simultaneously.

Education

High School Diploma

Forest Park Senior High School Baltimore -

Baltimore, MD

2010

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