Customer Service High School
Resume:
Cynthia L. Russell
Kingman AZ. **401
928-***-**** (Cell)
Objective: To obtain a Respectable position in public relations and in Computer
Knowledge to obtain the proper training and knowledge and skills
Use those skills, training and knowledge to acquire a respectable
Position
GOAL: I want to be able to obtain more experience, knowledge and receive the
proper training to acquire higher positions in my employment and to
. earn a decent income. I want to provide for my two sons’.
Education: University of Phoenix Online July 2010 to Present
I am working towards a bachelor’s degree in Criminal Justice
With an enfaces in Human Services
Coconino High School- Graduated in June 1990
Coconino County Community College- Aug. 1995- June 1996
Basic Keyboarding
C.I.S. 120
Windows
Microsoft Word
Excel
Access
PowerPoint
NAU-College-January 2003-August 2004
C.A.R.E. Program Aug. 2000- June 2001 Program Maggie
Microsoft Office Student teacher
Windows XP
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EXPERIENCE:
Kingman Unified School District (KUSD)
3033 McDonald Drive
Kingman AZ.
86401
August 8 2013 to present
Las Senita Elementary (Little Explorers
3700 Prospector Street, Kingman, AZ 86401
Phone: 928-***-**** Fax: 928-***-****
I work in the KLASS program with Special needs or children with disabilities. We help
them learn their everyday living skills, alphabet, numbers, Toilet train, Speech, etc.
August 7, 2012 to August 7, 2013
Desert Willow Elementary
I am a Para-educator IV
I work with pre-school students ages’ three to five. I have to observe them for teaching
strategies to see where he or she is at and at the beginning of school and again in the
middle of school to see how much progress he or she has made and document it. I engage
with the children by playing with them with puzzles’, science equipment, having
conversations, potty training, teach he or she how to pump his or her legs out on the
playground swings, art projects, counting, learning the alphabet and colors in regular and
sign language.
March 9, 2012 to May 24, 2012
KUSD Black Mountain Elementary
3404 Santa Maria Rd.
Golden Valley, AZ. 86413
I was a one on one for a student with special needs. I would have to work and help one
student stay on task and do the assignments and not to get aggressive and hurt others. I
would be with this student only throughout the day until the bus came. One on one para-
educator stays with the child who he or she is assigned too until he or she graduates from
high school.
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December 1, 2008 to March 9, 2012
KUSD Manzanita Elementary
1234 Detroit Ave. Kingman, AZ.
928-***-**** District Office
I am a Special Education Para educator IV. I work with children with special needs in
kindergarten to 5th grade.
August 28, 2006 to June 16, 2008
Kingman Academy of Learning High School
3420 Burbank St. Kingman AZ.
(928) 681- 2900 High School
928-***-**** District Office
I was a teacher Assistant and Special Ed Assistant one on one for a student that has
special needs such as, Autism, and is severely MR, has to have help with everyday needs
such has changing after going to the restroom, feeding, cleaning hands and face, is blind,
needs help when walks. I try and help with school work such as crafts making an X or a
mark for signature. I help other students as well with special needs that aren’t as severe
such as, Learning Disorders, Slight Autism and MR, ADHD, ADD, and Down syndrome,
some students just need to be redirected to keep on task and some behavioral. I help the
students when needed in resource classes Math, Language Arts, Business/Keyboarding,
science, and Social Studies. and other duties assigned by the teacher such as making
copies, poster boards, calendar, answering the phone and watching over the class with
other assistants when the teacher is gone for a little while. I was a teacher assistant in a
regular Health/Drivers Ed class. I ran errands, copies, help keep the class on task,
redirect the students and some behavioral and other duties as assigned by the teacher.
December 2005 to August 25, 2006
Kiddie Korral East – Preschool Teacher
2320 Lillie Ave. Kingman AZ.
I taught one year old children in a child care facility.
We sing songs; learn numbers, letters, shapes, colors, dance, make music, and art.
I would have to supervise the children at all times, change diapers and document the
times of the changes and type of diaper such as, wet(w), dry (d), bowel movement (bm),
document behavior, and let parents know of items the child needs such as, diapers,
wipes, sipper cup, bottle, etc. and make up weekly lesson plans
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Document any accidents on an accident log sheet and notify my director and notify
parents by note or phone call if necessary.
September 2005 to December 2005
928-***-**** (District Office)
F.U.S.D. F.A.C.T.S. Program 928-***-****
Flagstaff AZ.
Child Care Provider
I would help provide supervision and interact with children from the ages of five to
twelve in a before and after school program.
I would help with organization of games, crafts, free time and home work time.
I would help children with their homework when needed.
I would discipline by talking with the children and use warnings, time outs, and
documentation when necessary.
I help with preparing snacks and with clean up.
I would help parents that inquire about our program by explaining to them all that we do
and provide all the necessary paper work that needs to be completed before a child can
come to the program. If my supervisor is out or busy at the time.
I would input payments into the computer and write out receipts when needed.
I would make sure all children are happy, safe, and accounted for.
Check ID’s before letting a child leave with someone other than their parents or guardian
and make sure that whoever picks the child up is on their emergency (Blue Card) list
where it is ok to be picked up. If not on pick up list call parents and confirm.
February, 5 2005 to August, 26 2005
State of Arizona – ALTCS
Arizona Long Term Care Service
Department of Member Services
Financial Eligibility Specialist I
Responsibilities include: Informing the Client
And Authorized Rep. what ALTCS is, how
The application process is. I have to explain
The client has to be in need of Nursing home
Level of care such as, not being able to dress, bath,
Feed; get into or out of bed, and they are not able to get up and
Use the restroom
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Interviewing clients or their Authorized Representative
I would have to determine if the client meets the eligibility requirements
Financially
If the client appears to be financially eligible at the present time
The client cannot receive over $1737.00 a month earned or unearned Income or have
over $2,000 in Resources.
PAS Pre assessment Screening for the medical
I have client sign and date all Required/Mandatory Forms
ALTCS Application DE-112-Authorized Representative This form lets us know who the
client authorizes to be their representative DE-113-Customer’s Rights and
Responsibilities Rights: they cannot be discriminated against in any way, because of
beliefs, race, color, religion etc. Responsibilities: Must maintain any information needed
to determine the clients eligibility such as, their income, resources, and medically.DE-805
– Share of Cost Estimate that the Customer Must Pay towards Share of Cost while the
client is in a nursing facility.
We take their total Gross income and subtract a PNA Personal
Needs Allowance and any other expenses they might have such
As, rent utilities, and if they have a spouse or dependents at home,
After subtracting the total expenses and if any money left is what they will pay to the
nursing facility while they are there.
If client or their Authorized Representative do not show for the Financial and Medical
Interview the client who applied will be denied ALTCS benefits.
Be denied for ALTCS Benefits. They can re-apply as many times as they want.
Aged, Blind, or Disabled by Social Security Administration They have to PAS the
Medical Assessment requirements WE use ACE, a computer program along with PMMIS
We can tell if client is disabled, blind, or aged by a form called a (WTPY) that is issued
from SSA. This shows us how Much Social Security someone is receiving by the SS
claim # and if it is their spouses or their own claim number, and if a Client is SSI Cash
and how much they are receiving.
How much and what claim number receiving the amount. I have to verify all the clients’
resources such as, checking accounts, Life insurances and trusts. Property owned.
Grazing Permits, trust, or if they have transferred any money, homes, etc. Income has to
be verified also if it is earned or not and how often they are Paid, and how much. Apply
for Potential benefits, such as VA, Retirement pension.
Living arrangements have to be verified this is where the client resides. If living in a
Nursing Facility the client may have to pay a SOC for their Care, while they are in the
Nursing Facility. If client at home no SOC.
Have to Verify the Fiscal County because this determines what program
Provider is responsible for providing benefits that Program Contractor provider is
responsible for setting up a specific care plan for the client.
They will be assigned to a Case Manager from that provider.
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ACES, PMMIS, are two computer interfaces that allow communication between the State
and Federal Government.
February 2004 to February 2005
F.A.C.T.S. Program 928-***-****
Child Care Provider-Kinsey and Thomas Elementary
Responsibilities include taking care of children from the ages of 5 to 12 years of age,
interacting with the children in organized games, crafts and free time. I participate and
interact with the children in clubs such as, soccer, sparks, dance, art, and homework.
Provide snack for all students by setting up and cleaning up after wards.
I would provide proper discipline such as warnings, time outs and when necessary call
parents. Care Givers sometimes have to talk with parents about their son or daughters
behavior good or bad.
I would travel from site to site when needed. I sometimes am the acting site manager
when needed. These duties include clocking in and out students, billing the parents for
the time of care that was provided for their child/children and maintaining a safe work
environment for all students and staff members.
Letting the children know we are here for them each one individually get to know and try
to meet their needs. Make them feel safe, secure, happy, and have fun. Be able to trust me
and other staff members and to confide in me when needed.
June 2001- October 2002
Child Care Provider
Responsibilities include caring for children from the ages of eight
Months to twelve years old in my home, helping with homework, Preparing bottles and
snacks’, changing diapers’, organizing play and Clean up time.
I enter clients’ child care hours’ in to an Excel program for billing on
My home Personal Computer
May 2000-June 2001
F.U.S.D. C.A.R.E. Program
Caregiver
Responsibilities’ include caring for children from the ages of five to Twelve years old,
helping with homework, organizing games’, crafts’, Quiet time, documenting injuries,
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dispersing of medication to Children and documenting it in a medication log book, and
proper Discipline using warnings’ and time outs.
I would inform my supervisor and parents; of improper behavior, Injuries and what action
was needed.
When my supervisor was gone I was in charge. I had to sign the Children in and out on a
roster, enter them into and out on the Computer, and do the billing with a program called
Maggie.
April 1991-october 1994
Wal-Mart
Infant’s Department/Front End Cashier
Responsibilities included one on one customer service, putting back
Merchandise, handling money and making sure my register was the correct amount of
money at the end of the day. I could not be over or under $5.00 or I would receive a pink
slip. Scanning merchandise and hand keying the U.P.C. label because, the Label had
been defective.
I kept a well cleaned and maintained safe work environment.
May 1999-October 1999
Wal-Mart 928-***-****
Front End Closing Cashier
One on one customer service, handling
Making sure my register would balance out at the end of my sift,
Maintain a safe and clean work place.
Dump trash, hangers and put away returned merchandise.
References:
Danielle Sorace- Home 928-***-**** Cell 928-***-**** K.U.S.D. Special Ed. T. A.
KMS)
Kristi Grasser (928) 303– 9646 (Teacher KAOL)
Christina Castillo 928-***-**** Home Cell 928-***-****
Vanessa Whistler (928) 777- 6934 (KUSD Para-educator V Kingman Middle School
Theresa Riordon Cell 928-***-**** (Mary Kay Consultant)
Mary Hoffmann 928-***-****
Kevin Fell 602-***-**** (Jeepparts.com Business Owner)
Sam Dawson 928-***-**** (Electrician)
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Tammy Dixon 928-***-**** (Para-educator IV Desert Willow)
Brandy Rideout (760) 672–8193 (Former Supervisor and teacher Manzanita Safe
Program Manzanita)
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Contact this candidate