Customer Service Sales

Abakar Malloum

****-*********** *****, *******/**

*******@*****.***

613-***-****/403-***-****

Bilingual (English & French)

OBJECTIVE: Obtain a bilingual Customer Service position

QUALIFICATIONS

• Excellent communication; 4 years customer service experience

• Proficiency with personal computers as well as ability to resolve complex technical or process

issues

• Computer: Troubleshot and repaired IT hardware and software issues resolved issues related to

home and business network. Word suite, outlook

• Excellent planning, preparation and coordination of activities

• Well-organized, exceptional ability in written and spoken French and English

• Strong problem solving, analytical and technical skills

PROFESSIONAL EXPERIENCE

Present: Open Solutions/Part of FISERV Calgary

Helpdesk agent: -ATM machines

• Helping stores, ATM owners and others on site tech resolve issues related to ATMs configurations

• Troubleshoot and clear error codes and TCP/IP issues,, Data entrée, Get journals reports & E-

filing them

• Provide phone and email support

• Administrative duties: E-filing, verifying SOF (source of fund) for settlement and signing

• Servers monitoring in order to insure payment process, record effectively the events for

handovers

2009-2010: Teletech. (Sudbury)

Desktop support

• Hewlett & Packard desktop, laptop and printer support

• Diagnose hardware and software issues

• Advise costumers how to resolve the basic problems of their products

• Operating systems: Windows 7, XP and Vista

• New HW upgrades; Moves, adds, changes in a laptop and desktop environment

• Optimizing HW/SW/Networking product and configurations as scripted ensuring customer

satisfaction

• Took responsibility for potential or desired follow-up services or problem escalation

• Recommended product that meet customer’s personal needs.

2007-2009: SITEL - Rogers Wireless (Sudbury)

Customer Service

• Created and managed customer account

• Handled Inbound and outbound calls

• Got appropriate action to efficiently resolve issues

• Oriented to resolved issues on first call

• Explained on demand the billing details

• Sales of products (cell phones and services)

2007 Contact inter-cultural francophone of Sudbury

• Implementation of activities and events

• Recruiting new members

2005-2007: L’observateur

Article writer

• Wrote articles for newspapers (L’observateur, Le progrès, N'Djamena Bi-hebdo)

• Freelance reporter

Volunteer

2006-2007 Union des Jeunes pour la république (N'Djamena)

• In charge of social aspects of organization: Outreach on the interest for the Advancement of

Women

• Educate young people about the importance of their role in the nation

• Get in touch with the various social organizations to exchange ideas

2007-Contact intercultural francophone

2008-Centre Alfa culturel de Sudbury

2009-Arthrities Center of Sudbury

EDUCATION AND TRAINING

2010-2012: Public administration (Ottawa University)

2007 Cambrian College: Courses English as a Second Language

2004-2007 University of N'Djamena

Licence (Bac) en Sociologie/ in Sociology

1997 Reporter training

1990-1992 Lycée de la liberté-(N’Djamena)

Second cycle secondary graduation Série A (BAC)

REFERENCES AVAILABLE ON REQUEST

Contact this candidate