Customer Service Sales

Rico Burnett

Thornton, CO

************@*****.*** - 720-***-****

WORK EXPERIENCE

Shipping and Receiving Manager

2d Electronics - Westminster, CO - December 2012 to December 2013

Responsibilities

Process incoming and outgoing shipments. Maintain warehouse front and back end organization. Inventory.

Shipping international and domestic. Product testing. Demo production.

Accomplishments

I have change the whole backend of the company. Reorganized the warehouse, demo and inventory

processing structure.

Skills Used

Organization. Leadership. Problem Solving and adaptation.

Sales Associate

Starbucks - Westminster, CO - January 2013 to April 2013

Responsibilities

Provide excellent customer service, promote new products, make various types of beverages, drive thru

window, maintain store organization.

Accomplishments

I made an impact on each customers day. Coffee is the start of many peoples days and through my positive

attitude it impacted not only the customers but my team as well.

Skills Used

Quick learning, problem solving, leadership and teamwork.

Printing production and shipping clerk

UPS store - Thornton, CO - September 2012 to December 2012

Responsibilities

Greeting customers, selling print products, printing and production, shipping and receiving, customer service,

open and close store.

Accomplishments

I had prior shipping and packing experience and helped to streamline the shipping process. I was extremely

helpful to customers by being knowledgeable of products and shipping processes.

Skills Used

Customer service, knowledge, experience,

Gate Agent

Skywest Airlines - Denver, CO - May 2012 to September 2012

Responsibilities

Boarding passengers, security, driving jet bridge, safety, flight rescheduling

Accomplishments

I helped many people learn how to be a gate agent. Often times new employees needed help and I would

assist them and help to get them started on the right path.

Skills Used

Preparedness, safety, awareness, problem solving, memory, customer service.

Print Production Specialist

FedEx Office - Westminster, CO - August 2008 to February 2012

Responsibilities

Print production, customer service, sales, shipping & receiving.

Accomplishments

I helped the company reach goals and received bonuses. A contributing factor in gaining strong repeat business

and loyal customers.

Skills Used

Print production, design, customer service, problem solving and teamwork.

Shift Supervisor

Yerba Buena Ice Skating Center - San Francisco, CA - May 2008 to May 2009

Responsibilities

Manage ice skating area, safety, sharpening skates, drive zamboni and perform ice cuts, maintain lobby,

maintenance on ice and arena.

Accomplishments

I learned about organizing a team and how to motivate people to accomplish tasks and work as a group. I

learned leadership. I helped to maintain a happy working environment for co workers and customers. Safety

knowledge was a big thing I had learned in such an accident prone environment.

Skills Used

Safety, maintenance, teamwork, leadership, problem solving and consistency.

Sales Associate

The Mobile Solution - Fremont, CA - May 2008 to July 2008

Responsibilities

Sales of cellular phones.

Accomplishments

Learned how to be more outgoing and how to develop rapport with people.

Skills Used

Knowledge, customer service and problem solving.

Retail Sales Associate

Target - Daly City, CA - April 2007 to November 2007

Responsibilities

Customer service, Cashier, returns, inventory.

Accomplishments

Learned how to provide customer service and sales. Built a lot of friendships and networked with many people.

Skills Used

Customer service, teamwork and sales.

Ramp Agent

Swissport - SFO - San Francisco, CA - June 2006 to March 2007

Responsibilities

Loading and unloading flights, safety and security.

Accomplishments

I learned how to be a team player and contribute to the success of a group. I never had a late flight going out.

Skills Used

Teamwork, safety, security, strength, problem solving and awareness.

EDUCATION

AAS in Web and Graphics Design

Front Range Community College - Westminster, CO

2010 to 2014

SKILLS

Graphic Design, Web Design, Customer Service, Sales, Shipping and Receiving, Print Production, Operating

Heavy Machinery, excel, PowerPoint, Microsoft Word.

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