Quality Assurance Project

K ASEY AMES

***** ********* **** • MILTON, GA ***04 • 678-***-**** •

*****.****@*****.***

Qualifications Summary

Over six years of experience as a Quality Assurance Analyst in the payment industry

•

Experience in all aspects of software development life cycle (SDLC), recognizing the

•

importance

of a strong Quality Assurance role in this process

• Focus on web-based and client/server applications, admin tools, installers and plug-in

applications

• Experience with test plan creation, test execution, and defect reporting using a

variety of

different tools including JIRA, Zephyr, HP Quality Center/ALM 11, SpiraTeam, Bugzilla

• Experience with the following types of testing: unit, system, regression, functional,

negative, UAT,

white box, back-end, GUI, integration, as well as executing and maintaining,

automated tests with

Mercury Quick Test Pro

• Understand the concept of browsers and web protocols (http/https, html)

• Extensive experience with different methodologies including Agile and Waterfall with

specialty

with Agile and Scrum

• Experience using Microsoft Office for testing and analysis, also utilizing Microsoft

Technologies

• Enthusiastic member of a team as well as a highly motivated self-starter

• Exceptional communication skills, oral and written, with technical and non-technical

audiences at

all levels

• Talent for root-cause analysis, troubleshooting, and problem solving skills; strong

drive to

exceed customer expectations

• Strong analytical skills with attention to detail

• Process improvement experience that increases overall quality and success of system

implementations

• Aptitude to manage multiple fast-paced projects simultaneously

Experience

Ingenico

1-678-***-**** • *****.****@*****.***

Quality Assurance Analyst (Full Time Project Lead/SME) 03/12 –

11/13

• Tested countertop, mobile & wireless, multi-lane retail, PIN Pads (including touch) and

tablets with

correlating software on mock-up and production units.

• Served as project lead for monthly maintenance releases

• Fully tested Bluetooth pairing of pin pad devices with iOS devices and transaction

processing

• Worked closely with automation verification team and analyzed automated test

results from

Cucumber scripts

• Was instrumental in providing product training to automation team for accurate test

scenarios

• Verified Security Solutions such as P2PE and third party encryption services

• Provided feedback and recommendation to developers on software usability and

functionality

• Restructured and improved manual test cases in test case management tool

• Designed test plans, scenarios, scripts and procedures

• Documented test procedures to ensure replicability and compliance with standards

• Planned test schedules and strategies in accordance with project scope and delivery

dates

FARPOINT Systems Inc.

Quality Assurance Analyst (Full Time/Contract) 09/10 –

11/11

Worked extensively on a web-based Point of Sale (POS) application in a C# and Java

•

environment

• Performed extensive User Acceptance testing prior to deployment of product

• Strong role in developing official QA processes and procedures by creating

documentation for

reference

• Assisted with researching Application Life-cycle Management tools and aided in

implementing

the chosen ALM. Created project requirements, test cases, and defects into

the new ALM tool

• Solely responsible for the internal testing of new builds/versions of the payment

processing

software, which includes fully testing defect fixes, new requirements and regression

• Tested/validated Crystal reports according to specification documents

• Completely managed the life-cycle of all defects

• Maintain and modify PHP Scripting to test tax calculation API

Orasi Software

Quality Assurance Analyst (Full Time) 02/11

05/11

2-678-***-**** • *****.****@*****.***

• Worked extensively on a web-based reporting application in a .net/SQL 2008

environment

• Strong role in planning, creating and executing manual test case suites (HP - ALM11)

• Responsible for detecting significant defects throughout its life cycle

Global Payments, Inc.

Quality Assurance Analyst (Product SME) 02/08 -

07/2010

Worked extensively with web-based application in a VB, .NET, and MS SQL Server

•

environment

• Performed thorough User Acceptance testing to certify Class A transaction processing

software

for the Retail, Restaurant, Mail Order – Telephone Order, and E-commerce Markets

• Developed test plans/cases based on customer requirements and additionally

developed

regression test cases for a complex, 5 application suite, real-time payment solutions

software

that processed Credit, Debit, EBT and ACH transactions and utilized Crystal reports. It

also

served as a reporting tool. The payment solutions suite included: a web-app virtual

terminal, API

– Web Service, client/server, plug-in for QuickBooks and plug-in for Microsoft RMS

• Assisted with the planning, execution and maintenance of automated testing using

QTP

• Executed and reviewed automated test scripts and created detailed documentation

on updates

needed from the automation team

• Analyzed system requirements, functional specifications, and other technical

documentation to

prepare test plans and create test scripts to ensure full requirement coverage and

avoid

ambiguity within each document

• Performed acceptance testing of new builds; created concise documentation of

results.

• Acted as 1st and 3rd tier support for production merchants. Resolved escalated issues

by

speaking to the merchant representative and asking precise questions in order to

provide a root-

cause analysis to the development team; resulting in highly satisfied merchants

• Reported weekly status to upper management including metrics which were used to

streamline

processes and improve overall turnaround time for defect fixes

• Work/communicate directly with developers, project/product managers to ensure the

timely

delivery of quality products into production

Mozilla Corporation

3-678-***-**** • *****.****@*****.***

Quality Assurance Tester 01/2008 –

01/2009

Performs basic - and full - functional testing utilizing the Vista and Win7 based

•

platform

Reviews and validates unconfirmed bugs utilizing Bugzilla (Defect reporting tool)

•

DeVry University / A&J Handyman Productions

Independent Consultant 04/2007

06/2007

Conducted Q&A requirements gathering process with client to determine appropriate

•

system

configuration

Created end-user flow chart with Microsoft Visio 2005

•

Customized small user-friendly Microsoft Access database that centralized employee

•

and

customer information. Database enables client to enter new customers, work-orders,

projects

and employees; track employee time, materials purchased and used; it also created

customized

reports

• Trained client on database. Provided client with a detailed step-by-step (with screen

prints) User Guide for post-training reference

• Comprised a detailed ‘Documentation of Hours’ throughout the duration of project

• Performed testing procedures before and after client implementation

Education/Training

DeVry University – Graduated 2007

Major: Business Information Systems

Degree: Bachelor of Business Administration

Orasi Software – August 2010

Training: Software Quality Assurance Boot Camp

Content: Attended a week-long boot camp that focused on basic and advanced

QuickTest Professional skills. By the end of the training, I was able to fully

automate a basic PC and Web application. I was also able to retrieve

specific data using VB expressions.

Conscires Agile Practices – November 2011

Training: Foundations of Agile and Scrum Methodologies

Content: Attended one day training that focused on the foundations of Agile and Scrum

including the tools, roles, artifacts, meetings and the values.

4-678-***-**** • *****.****@*****.***

5-678-***-**** • *****.****@*****.***

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