Manager Data Entry

MARTHA I. SEGURA

**** * **** **. *******, IL ****9 Ph: 773-***-**** Email: ********@*******.***

EDUCATION

DePaul University Chicago, IL

Bachelors of Arts in Professional Communication Studies September 2011-Present

MORAINE VALLEY COMMUNITY COLLEGE

Palos Hills, IL

Associate in Arts- Psychology January 2007- May

2011

WORK EXPERIENCE

ILLINOIS TITLE LOANS

Chicago, IL

Branch Manager July 2011- August

2012

• Assisted potential borrowers with questions regarding loan products and loan processing

• Evaluated and processed consumer loan applications

• Manage day to day responsibilities for servicing consumer loan portfolios

• Work effectively with other loan associates and management to quickly and efficiently

resolve any customer issues

• Daily communicated with customers regarding their accounts

• Made daily collection calls as necessary

• Provided training, coaching, development and motivation to team members

• Ensured staff proficiency in all products and programs

• Balanced cash drawer and ensure that deposits were made

• Approved all loan applications

• Achieved the profitability goals/objectives of the branch

SECOND FEDERAL SAVINGS AND LOAN Chicago, IL

Operations Specialist January 2000 – May 2011

Analyzed exception reports to determine whether sufficient funds are available per customer

transaction

Process ACH Debits/Credits to customers’ accounts

Balance ACH activity with Federal Home Loan Bank statements

Balance and replenish cash for ATM Terminal

Prepared work sheets for NSF (non-sufficient funds) items

Accountable for searching copies of checks and statements per customers request

Open and setup Line of Credit accounts

Responsible for reconciling monthly Receivable and Payable Accounts to General Ledger

balance

Request adjustments and clear for encoding errors

Assist customers via Internet Banking

Prepare outgoing/incoming wire transfers (OFAC verifications)

Report delinquent accounts to ChexSystems

Work with Legal Department; Assist with Levy’s and Citations to Discover Assets and Power of

Attorney request

HOPE CHILDREN’S HOSPITAL OAK LAWN, IL

January 2006-August 2008

Child Life Playroom Volunteer

Set up daily scheduled activity in playrooms

Kindly greeted patients and family members as they come to the playroom

Supervised, instructed, encouraged and interacted with patients

Monitor playroom environment and all visitors at all times,

Monitor safety of children during activities or special programs

Monitor children entering playroom to ensure patient/sibling is not in isolation

Redirected any child entering the playroom from an isolation room to return to their room

Provided bedside support for children, as directed by Child Life Specialist

Escorted patients to the playrooms or other locations with prior approval of the Child Life staff

Assisted with toy and general cleaning at the end of the playroom session, in addition to

organization of games, books, and supplies

Clean and clear off countertops

SKILLS

Bilingual (English/Spanish)

10 key Data Entry, Alpha Entry, Type 60-65wpm

Computer Literate (MS Word, Excel, Power Point, Internet Search Engines)

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