Sales Customer Service
Resume:
Brian L. Ingram
Brian
Pansey, AL 36370
Telephone: 334-***-****
Email: *************@****.***
or ********************@**********.***
Objective: Accomplished, high energy individual offering a combination of technological
and sales expertise. Eighteen year track record of installation, programming, and employee
training on new technology. Expert in communication and interpersonal skills. Proficient in
the use of technology to enhance business performance.
Experience:
2010 - Present Cer-Tek Communications Consultants, Pansey, AL.
Owner/ Systems Technician
Worked mainly as a sub-contractor accepting service work via Comm-Works, e2e
Communications Inc., and Black box
Serviced, installed, and configured new and existing Business Telephone Switches, VOIP, and
Voice Mail
Serviced, installed, and configured firmware on Adtran and Cisco Routers
Configured and maintained LAN/ WAN’s via TCPIP
Responsible for customer satisfaction and customer in-services
Responsible for customizing systems for clients daily needs and functionalities
Responsible for all customer invoicing and all accounting functionalities for client billing
Responsible for all preparation 0f new and existing service contracts, for new and existing
customers
Responsible for service work that accumulated weekly to be done in a timely manner
Responsible for all technicians or helpers that assisted me daily
Responsible for phone and data cable to be installed at proper locations via reading of
blueprints
2009 -2010 Hinson Communications, Dothan, AL.
Telecommunications Technician
Installed and programmed Key System
Installed and programmed Voicemail systems
Installed network routers, patch panels and configured
Configured Ad Tran routers for Delta com T1 and T3 cuts
Updated and maintained Call accounting system for Hotels
Installed and terminated Cat5e, Cat6 cable, and Fiber
KSU and PBX supported: Avaya, NEC, Nortel, Mitel and Samsung for this Company
Troubleshooting skills performed daily
Configured IP addresses for networking printers and computers
Remotely managed phone and LAN systems
Sales of Telephone and Computer hardware.
Installed and replaced Cisco routers and configured the firmware, which I was contracted out
to do
Maintained and serviced Digital Video Recorders (DVR) at Jackson County Corrections which
was for security
2008-2009 AAA Cooper Transportation, Dothan, AL.
IT Technical Support
Provided technical support to customers regarding issues arising from use of AS400 (I-series)
and LAWSON
Provided technical support involving issues with software and hardware to representatives
from other terminals within AAA Cooper Transportation
Maintained and monitored all T1 to T3 circuits with AT & T
Responsible for printing Interline and Overcharge Checks
Maintained and fixed any printer issues remotely
Responsible for logging calls through our helpdesk and monitoring IBM through our site
Managed our employees Pc’s and security rights and privileges via Active Directory
Setup and maintained company email via Outlook
Responsible for printing all Freight Bills, Travel copies, and etc
Responsible for signing all checks using signature plates
Monitored and maintained all servers in the General office building, which controlled
everything
Made sure the Image server stayed caught up writing data
Responsible for Citrix Server uptime
Remotely managed Servers, Thin Clients, and Printers via Citrix
Setup and repaired Pc’s to include all software setup and hardware replacements
I worked the 11:00pm- 7:00am which is third shift, which I handled the entire Information
Services Department alone
Also was in charge of shipping all documents because most terminals reports, was printed by
me
Used Active Directory daily and also updated employee’s profile and security changes
2000-2008 Oncology Supply, Dothan, AL
System Analyst Rep II / Help Desk Coordinator
Installed and Configured Automated drug controlled systems. Which the owner of the product
was Omni cell and Pyxis. Both from California
Was certified in both. Omni cell ran OS2 system and Pyxis ran Windows NT, Windows 2000,
and 2003
Traveled coast to coast installing and providing training to our Oncology clinics
Responsible for preparations and setup for presentations on machines at trade shows in New
Orleans and in Vegas for Oncology Supply
Remotely managed over 1500 servers nationwide
Developed and maintained strong customer service relations with our customers
Increased sales by over 40% with using automated machines.
Configured and staged machines when I was home for the week.
Provided Technical support for our customer and our contracted technicians out in the field
repairing our machines
Provided customer consultation and training via telephone to provide equipment support
Done extensive troubleshooting with field service techs. Replaced and setup hard rives. It was
my responsibility to get the machine up or fixed because all setups like that was blind until we
could Remote Access setup on computer
Setup VPN connections for PPTP tunneling
Ensured that customer orders were accurately processed
Ensured customer satisfaction
Maintained Nortel phone system for Oncology Supply
Helped with development of new machine which we called Nucleus
Backup systems remotely, recovered data if possible, would file transfer data from our server to
machine if needed
1995-2000 H&S Telecommunications Inc., Dothan, AL
2005-2006 Head Technician/Sales
Managed outside technicians
Installed and programmed several different types of key systems and PBX
Installed and programmed Voicemail systems
Installed and terminated Cat3, Cat5e, and Fiber
Installed and maintain call accounting systems for hotels
Negotiated contracts with new customers for installation of equipment and materials
Installed network routers and configured IP addresses.
Provided training on all equipment
Phone systems supported: Nortel, Comdial, Siemens, Inter-tel, Microtel, Mitel, Panasonic,
Samsung, NEC, and many more
Education:
1989-1993 Ashford High School, Ashford, AL
General Diploma
1993-1994 Huntingdon College, Montgomery, AL
College Baseball Scholarship/General Studies
1995-1996 Auburn University, Auburn, AL
General Studies
2006 Genesis Communications, Memphis, TN
Mitel SX-200ICP Rel. 3.0 Certification
2003 Pyxis, San Diego, CA
Pyxis Med Surge Automated Systems Certification
2001 Omnicell, Palo Alto, CA
Certification in Installation and maintenance of Omnicell Medical
Systems
Skills:
Proficient in operating systems: Windows 98, 2000, NT, XP, Vista, and Windows 7
Proficient in configuring LAN/WAN via TCPIP protocol
Proficient in AS400 systems
Proficient in I-Series and Lawson Portal
Proficient in programming of Nortel, Comdial, Panasonic, Mitel, NEC, Avaya, Inter-tel,
Microtel, and etc.
Proficient in installation and programming of voice mail systems
Expert in cabling for phones and computers, to include CAT5E, CAT6 and Fiber Optic cable
Proficient in Microsoft Office to include: Word, Excel, Access, and Outlook
Proficient in installation and maintenance of Mitel VOIP, EL and 200Digital
Proficient in SQL, writing of SQL commands or scripts
Proficient with use of remote programs to include: Citrix, Remote Access, and PC Anywhere.
Proficient in all hardware with computers and printers
Proficient in preparing of sales quotes and billing invoices
Proficient in the installation and firmware configuration on Adtran and Cisco routers for voice
and data
Proficient in setup for new notebooks and desktop computers
Proficient in customer or employee technical support via helpdesk, which involved extensive
troubleshooting technical skills
Proficient in supporting computers, servers, and IP printers remotely via dial up, vpn
tunneling, and tptt tunneling
Proficient in change with new technology
References:
Chris Holland
Implementation Specialists
Amerisource Bergen - Oncology Supply
Nick Lewis
Implementation Specialists
Amerisource Bergen - Oncology Supply
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