Customer Service Technician

Aqueelah Ready

***** ******** - *******, ** *****

*******@*****.*** - 313-***-****

I am a dedicated, punctual, people person that can multitask. I was in the

Janitorial field for 10 years. I am currently a student at Baker College

to further my education. Seeking a position in an office setting position

utilizing my skills in communication and leadership

.

WORK EXPERIENCE

Call Center Rep

Safe Step Walk-in Bathtubs-Sterling Heights, MI-07/11/2013-07/20/2013

(Temporary position)

. Set appointments for customers to get installation on their bathrooms

for a tub or shower

. Made outgoing calls to customers throughout the Michigan area to setup

appointments with customers

. Sent Brochures to customers who were interested in purchasing a tub

. Emailed what the customers were saying and inputting into data base

. Cold calling monitored calls and timing of calls

Janitor

GCA Services - Troy, MI - December 2010 to July 2012

Cleaned and sanitized classrooms, Vacuumed hallways, emptied trash, Swept

and mopped restrooms, and kitchen floors.

Office Assistant

Universal Home health Care - Southfield, MI - April 2009 to September 2009

. Responsible for data entry of patients medical history

. Mailed doctor orders and also stamping envelopes

. Filed notes in alphabetical order by patient

. Tracked caregivers visits for patients by cert period

. Answers incoming calls

Pharmacy Technician Trainee

Russell's Pharmacy - Detroit, MI - February 2009 to July 2009

. Worked within a team with medical professionals

. Dispensed medications and labeled medicine bottles

. Stocked incoming inventory and inputted patient information

. Greeted customers and displayed exceptional customer service skills

. Contacted doctor's offices in verifying prescription refills

. Performed dosage calculations

. Distinguished generic from brand name drugs in filling prescriptions

Customer Service Representative, (Business was slow)

Rescc Transportation, Michigan, Detroit-February 2007-December 2008

. Answered phone, data entry, schedule appointments, and compose business

letters

. Greeted customers

. Performed customer service duties

EDUCATION

AA in Allied Health Science in Pharmacy Technician

Baker College - Charter Township of Clinton, MI

2013 to 2015

Certificate in Pharmacy Technician Program

Kaplan Career Institute - Detroit, MI

June 2008 to June 2009

Diploma in General Studies

Osborn High School - Detroit, MI

August 1992 to June 1996

SKILLS

Pharmacy experience, computer, customer service, office assistant,

ADDITIONAL INFORMATION

SKILLS PROFILE

. Skills in reading, interpreting, verifying and entering physician written

orders

. Experience preparing IV admixture solutions while utilizing aseptic

technique in a horizontal laminar hood

. Competent using Microsoft Windows and Office suite, including Word and

Excel

. Detailed oriented and ability to multitask

. Experience compounding medications

. Able to perform mathematical calculations to figure proper medication

dosing

. Knowledge of drug classifications

. Knowledgeable of generic and brand drug names

. Proficient in medical/pharmaceutical terminology & abbreviations

. Exposure to third party billing procedures

. Exceptional customer service skills

. Ability to work with in a team with medical professionals

. Familiar with pharmaceutical business math

. Proficient in the rules and procedures of universal precautions

. Expert in the laws, regulations and standards of a pharmacy technician

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