Customer Service Manager
Resume:
Brittany Whitney
Greenville, NC 27834
*********@***.***
Profile
I'M A VERY PASSIONATE INDIVIDUAL WITH CREATIVE IDEAS FOR THE FUTURE AND AN
INNOVATIVE PROBLEM SOLVER. I LOVE TAKING INITIATIVE IN CHALLENGING
SITUATIONS AND GETTING VERY INVOLVED WITH THE WORK I'M PERFORMING, WHETHER
ALONE OR IN A TEAM. I'M VERY ORGANIZED, ANALYTICAL, AND MANAGE TIME
EFFECTIVELY IN ORDER TO COMPLETE GOALS.
Education
VIRGINIA COMMONWEALTH UNIVERSITY, RICHMOND, VIRGINIA - CERTIFICATE OF
ACCOUNTING
Christopher Newport University, Newport News, Virginia - Bachelor of
Science, 2011
Experience
Owner/Manager, Belle Amour Blends; Hopewell, Virginia - January 2012 -
Current
Manage, produce, and create handmade beauty products, answer customer
questions and inquiries regarding products, manage inventory and order raw
materials/supplies, bookkeeping and recording company expenses, shipping
orders via USPS, creating templates for product designs via graphic design
software, market and promote business via social media and in-person
communication
Business Account Manager, Capital One; Glen Allen, Virginia - July 2012 -
September 2013
Assisting small business credit card holders with maintenance of accounts,
contacting merchants to resolve purchase disputes, evaluating accounts for
credit limit increases, sales pitching to personal and business card
holders to upgrade into rewards programs
Customer Service Tracking Associate, APAC Customer Services; Newport News,
Virginia - August 2010 - May 2012
Tracking UPS shipments, taking inbound and making outbound calls to locate
mis-delivered packages, resolving pickup and delivery issues, investigating
claims, damages, and lost shipments
Film Crew Member, AMC Theaters; Hampton, Virginia - November 2009 - July
2010
Resolving guest concerns and complaints, training new hire employees,
assisting movie patrons with ticket and concession purchases, preparing
theaters for movie screenings
Intern, CNU Liberal Learning Center; Newport News, Virginia - January 2009
- May 2010
Scheduling appointments for students seeking tutoring assistance via
Microsoft Excel, completing assessment reviews for English/Writing tutors
Intern, CNU University Advancement; Newport News, Virginia - August 2008 -
December 2008
Preparing materials for various fundraising campaigns, using Banner
database to update records for CNU Alumni, copying, filing, and managing
office supplies
Intern, CNU Biology Department; Newport News, Virginia - August 2007 - May
2008
Entering, tracking, and recording specimen data via Microsoft Excel and
Access, processing new specimen data from electronic and written
communication, meeting and reporting daily list of completed tasks
Skills
LEADERSHIP SKILLS - EXTENSIVE ANALYTICAL AND THINKING SKILLS; EFFECTIVE
ORAL AND WRITTEN COMMUNICATION SKILLS; NATURALLY MOTIVATED TEAM MEMBER THAT
PERFORMS WELL UNDER PRESSURE; GREAT TIME MANAGEMENT SKILLS AND VERY GOAL-
ORIENTED
Technical Skills - Certified Microsoft Office Specialist, Completed 2-year
Computer Information Systems program which included advanced knowledge on
utilizing Microsoft Office software, SAP knowledge, HTML and CSS code
knowledge
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