Customer Service Medical Assistant

D YL IA dIAZ

**** ** ****** ***, * ESPERIA CA ***45, 626-***-****, DYL ****@*****.***

OBJECTIVE

To obtain a challenging position that will enable me to use the skills that I have obtained th rough my

education and work experience.

EXPERIENCE

Senior Claims Analyst/Government

2008 to 2010 I rvine,CA

P rograms

prescription solutions

• Financial Information Reporting Analyst for Medicare Par t D.

• Reprocess claims to adjust member’s Medicare coverage.

• Perform software enhancement testing Modtest.

• At tend staff meetings; assist on projects wi th senior level management.

•

2004 to 2008 Customer Service Advocate Costa Mesa, CA

Prescription solutions

• Resolve both simple and complex issues regarding eligibili ty, benefi ts and authorizations.

• Serve as fi rst point of escalation and resolution for procedural and technical issues.

• Trained to enroll members in AARP Program, Partner’s members.

• Cross t rained in the Prior Author ization depar tment.

1999 to 2006 Pharmacy Clerk El Monte, CA

cvs Pharmacy

• Processing prescription order’s in compliance wi th federal and state laws.

• Collaborate with insurance companies to resolve benefi t issues.

• Provided excellent customer service.

•

2010 to 2013 Carmel Elementa ry School Hesperia, CA

volun teer

• Assist teacher wi th daily centers.

• Grading exams and papers.

• Audi tor for PTA depar tment.

• Secretary for ELAC depar tment.

•

EDUCATION

Rio Hondo College Whit t ier, CA

2005-2007

Associates of ar ts degree

• Cert if icate for Pharmacy Technician issued 3/2/2004

• Cert if icate of completion for Medical Assistant.

REFERENCES

References are available on request.

Contact this candidate