Customer Service Sales

Christopher G. Knight

Phone: 00-971-**-*******

E-mail: **************@*****.***

Job Objective

Seeking a challenging position in a competitive company where I can practice my profession, apply my

knowledge, my proficiency and my communication skills. Achieving better experience that will help me

to improve myself and have a chance to be an active member in your company.

Qualifications

Highly organized, efficient, flexible and team player.

Able to work hard and excel in any environment.

Professional in English and sales communication and collaboration.

Sales and customer service experience for almost 8 years.

Always willing to learn and apply new and effective ideas.

Leadership and planning skills.

Hardworking and committed with a friendly and enthusiastic approach.

Achieves staffing objectives by recruiting and evaluating job candidates; advising

managers; managing relocations and intern program.

WORK EXPERIENCE

Elysian Real Estate Company, Dubai, UAE April 2013 to Present

Real Estate Broker

• Confer with escrow companies, lenders, home inspectors, and pest control operators to ensure

that terms and conditions of purchase agreements are met before closing dates.

• Interview clients to determine what kinds of properties they are seeking.

• Prepare documents such as representation contracts, purchase agreements, closing statements,

deeds and leases.

• Coordinate property closings, overseeing signing of documents and disbursement of funds.

• Accompany buyers during visits to and inspections of property, advising them on the suitability

and value of the homes they are visiting.

• Arrange meetings between buyers and sellers when details of transactions need to be negotiated.

• Advise clients on market conditions, prices, mortgages, legal requirements and related matters.

• Solicit and compile listings of available rental properties.

• Arrange for title searches to determine whether clients have clear property titles.

• Review plans for new construction with clients, enumerating and recommending available

options and features.

Ralph Lauren, Atlanta, Georgia (Full-time) February 2009 to March 2012

Sales Consultant

• Maintained close working relationship with both existing and new customers regarding product

sales.

• Monitored sales targets and motivated sales teams to achieve the firm goals.

• Innovated new sales tools and marketing techniques to increase the sales objectives of products.

• Monitored customer satisfaction, addressed issues and provided solutions.

• Worked with the firm management to develop sales strategy and lead programs based on

customer feedback and company vision.

• Confidently performed cashiering for debit, credit, cash, and check transactions for customers,

and careful balancing of the cash drawer for opening and closing time.

• Creatively provided outstanding service for customers as a team effort and a main goal.

• Attentive in assisting our customers in the fitting room area as well as maintaining the

Department floor for cleanliness and over all tidiness.

• Developed a personable rapport with regular customers, as well as visiting and new customers.

• Mentoring new associates.

• Provided outstanding friendly phone service for customers looking for clothing apparel in our

stores, including general information.

• Opened and closed store, handled customer service issues, and oversaw cash control.

• Supervised and motivated employees.

Tourneau Watch Store, Atlanta, Georgia (Full-Time) February 2008 to January 2009

Sales Consultant/Store In-Charge

Greeting clients in a luxurious way and ascertain what each client wants or needs.

Maintains harmonious relationship with colleagues to achieve smooth operations.

Establishes a new customer profile and add all needed information.

Being able to analyze a situation with the information given by a customer and then suggesting

multiple solutions to any problems.

Contact clients in order to preserve a good communication with them.

Responsible for selling various high brand watches.

Maintained customer interaction database.

Receive new stock shipments both physically and in the system to ensure that the correct stock

and quantity has been transferred.

Supervise store-to-store transfers, create and print appropriate reports as per audit requirements.

Handle customers’ complaints professional.

Provide brand knowledge training to the new joiners and assist them to integrate them into the

team.

Check the paper work on a monthly basis to ensure that all the folders are stored as per audit

requirements.

In charge with after sales services (repair, alteration, delivery) to provide customer service

excellence.

Zara, Atlanta, Georgia (Full-Time) March 2006 to January 2008

Sales Consultant/Customer Service

• Coordinate the sales team, conduct daily meetings and keep the entire team updated.

• Assign individual tasks to improve the overall performance and to provide customer service

excellence.

• Create the KPI report for each member of the staff on a monthly basis.

• Analyze the sell-through reports on a weekly basis in order to increase the total sales revenue.

• Create the IDPs for the sales team to enhance and develop their skills.

• Create monthly general monthly figures and attendance reports.

• Attend weekly managers meeting, present the store’s achievements and set goals.

• Have an in depth market knowledge to stay ahead of competition.

• Handle customers’ complaints in a professional manner.

• Carefully monitor the stock-on-hand to prevent stock loss.

• Conduct periodical check-ups of stock-on-hand to ensure security and that the correct price tags

are attached to prevent stock discrepancies.

• Send buyers feedback report on a monthly basis to improve store’s performance by having the

appropriate stock ordered.

• Sending e-mails to appropriate contacts to obtain proper documentation for stock count.

• Investigate the stock count preliminary reports and finalize any stock discrepancies

• Create MS Office (Excel, Word) forms and reports to improve data collection and

communication.

Ross Retail Store, Fayetteville, Georgia (Part-Time) June 2004 to August 2005

Sales Consultant/Customer Service

Excellent in rendering customer service and assistance.

Merchandising the products every week.

Establishes a new VIP customer profile and add all needed information.

Contact regular customers when the new collection has arrived.

Ability to communicate effectively with a wide range of customers.

Always confirming that a customer is fully satisfied before ending any conversation.

Communicating courteously with customers by telephone, email, letter and face to face.

Analyzing statistics or other data to determine the level of customer service your organization is

providing.

Developing customer service procedures, policies and standards for your organization or

department.

Keeping ahead of developments in customer service by reading relevant journals, going to

meetings and attending courses.

Education:

Fayette County High School Diploma, Fayetteville, Georgia - June 2004

Professional Sales and Management Training Atlanta, Georgia – July 2009

Languages:

English: Read, Write, and speak fluently

Personal Information:

Citizenship: American (U.S.A.)

Date of Birth: Jan – 1986

Marital Status: Married

Driving License: American Class A

Personal skills and competences/Activities/Interests

Pc skills:

Advanced PC and Microsoft Office operating skills (Word, Excel, Power point)

Personal qualities

Excellent team management skills

Committed and self driven

Highly motivated and committed

Excellent teamwork skills

Responsible, reliable and trustworthy

Excellent time management skills

Active, sociable and hard working

Culturally aware

Contact this candidate