Customer Service High School

Jerrine A. Howard

**** ******* ** ***** ******, Ohio 44121 *************@***.*** 216-***-****

OBJECTIVE Highly experienced Operations Associate professional. Able to handle a high volume calls in

fast paced environment, with minimum supervision, while maintaining emphasis on the

highest quality of Business Services/Operations. Excellent listening skills, oral and written

communications. Comfortable in interacting with all levels of the organization. Excellent

problem solving and negotiating skills. Able to make decisions independently and quickly with

minimal escalations.

SKILLS & Ms Word, Access, Excel, Power Point,Verify Checks, Count Money, 10 Key Adding Machine,

ABILITIES Open Envelopes, Keying, Answer Phones, Check Email, Attend Meetings And Take Tests,

Math Calculations,Customer Service, Handle Cash, Prepare Drinks And Clean Dining Area

EXPERIENCE ATM PROCESSOR CHARTER ONE BANK

05/07/01 TO 08/23/13

• Read source documents such as canceled checks, sales reports, or bills, and enter

data in specific data fields or onto tapes or disks for subsequent entry, using

keyboards or scanners.

• Compile, sort and verify the accuracy of data before it is entered.

• Compare data with source documents, or re-enter data in verification format to detect

errors.

• Store completed documents in appropriate locations.

• Locate and correct data entry errors, or report them to supervisors.

• Maintain logs of activities and completed work.

• Select materials needed to complete work assignments.

• Load machines with required input or output media such as paper, cards, disks, tape

or Braille media.

• Resolve garbled or indecipherable messages, using cryptographic procedures and

equipment.

CASHIER/COUNTER PERSON THE STONE OVEN

10/07 TO 03/08

• Serve food, beverages, or desserts to customers in such settings as take-out

counters of restaurants or lunchrooms, business or industrial establishments, hotel

rooms, and cars.

• Prepare bills for food, using cash registers, calculators, or adding machines, and

accept payment or make change.

• Cook food or prepare food items, such as sandwiches, salads, and ice cream dishes,

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using standard formulas or following directions.

• Perform cleaning duties such as sweeping, mopping, and washing dishes, to keep

equipment and facilities sanitary.

• Balance receipts and payments in cash registers.

• Wrap menu item such as sandwiches, hot entrees, and desserts for serving or for

takeout.

• Scrub and polish counters, steam tables, and other equipment, and clean glasses,

dishes, and fountain equipment.

• Replenish foods at serving stations.

• Brew coffee and tea, and fill containers with requested beverages.

• Take customers' orders and write ordered items on tickets, giving ticket stubs to

customers when needed to identify filled orders.

EDUCATION CLEVELAND HEIGHTS HIGH

HIGH SCHOOL DIPLOMA

Math, Science, Health And Cooperative Business Education Class

COMMUNICATION I Work Well With Others I Even Help Out When Needed.

LEADERSHIP I Was in Charge of Work I Had To Hand Out Work.

REFERENCES Jaime Hupp 216-***-****

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