Manager Customer Service

ROBERT W. MEIER

*** ******* **** **, ********, GA 30064 T: 404-***-**** *********@*****.***

*** ******* **** **, ********, GA 30064 T: 404-***-**** *********@*****.***

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Objective:

To pursue career opportunities where my experience in the transportation industry and my strengths in leadership,

public relations, and customer service, will continue to have a positive influence toward customers and my employer.

PROFESSIONAL EXPERIENCE

BENNETT INTERNATIONAL GROUP 8/2006-present

MCDONOUGH, GA

Operations Manager, Power Only Division

6/2008-present

• Developed new division to supplement waning revenues in mobile home division

• Utilized existing company assets to develop previously undeveloped market

• Increased revenues and positively affected driver retention

Communications Manager

8/2006-6/2008

• Developed loss prevention strategies and integrated action plans across nation-wide

terminal system

• Focus on high values claim issues and salvage efforts

• Appointed to overhead task force to review prevention processes, claims, and disciplinary

actions.

SWIFT TRANSPORTATION 6/1999-

7/2006

ATLANTA, GA/PHOENIX, AZ

Regional Operations Manager

6/2002-7/2006

• Monitor and analyze financial performance of accounts; develop corrective action plans as needed to enhance

profitability

• Place and develop management for dedicated accounts

• Actively recruited new management

• Head management trainee program

• Conduct quarterly customer reviews for dedicated accounts to ensure account performance and to introduce

external customer-improvement initiatives

• Officiate quarterly internal safety meetings

• Initiate new customer start-ups, staffing, equipment, and processes

• Oversaw the following successful customer start-ups:

The Home Depot, Atlanta, GA

J.C. Penney, Lakeland, FL

Family Dollar, Marianna, FL

Dollar General, Jonesville, S.C.

Exide Technologies, Alpharetta, GA

Fleet Manager

June 1999- June 2002

• During this time our fleet grew from 250 trucks to over 500 trucks

• Overcame immense payroll difficulties

• Improved productivity, safety performance, and driver manager accountability

South East Regional Planner

3/1999-June1999

KLLM

• Responsible for planning regional trucks and line haul support

MORROW, GA

3/1991-5/1999

Driver Manager

1994-2002

• Fleet enjoyed lowest turnover in company

• Managed fleet with the highest utilization and best safety record in company

Local Dispatch

1992-1993

• Liaison between area load planner and service facility manager

• Responsible for all customer live loads in greater Atlanta area

Extended Coverage Team

1991-1992

• Handled all after-hour duties for terminal

The Steak Specialist 9/1978-2/1991

Warehouse Manager

1978-1991

• Hired and managed all warehouse personnel

• Insured 801 Hardage Farm Dr, Marietta, GA 30064Meat-Buyers Guide specifications

all raw materials met quality standards and T: 404-***-**** *********@*****.***

• Responsible for inventory control

• Analyzed selection of delivery carrier based on rates and service

801 Hardage Farm Dr, Marietta, GA 30064 T: 404-***-**** *********@*****.***

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