Customer Service Sales
Resume:
Laura Hernandez
**** *. ******** **. ? Pearsall, TX 78061 ? *********.*******@****.*** ?
PROFILE
A highly motivated responsible individual with excellent leadership and
business skills with more than 5 years working in clerical work which
included making copies, filing, archives, deposits and monetary
transactions
Computer efficient in the use of a variety of computer applications
(Microsoft Word, Access Excel, PowerPoint, Publisher, Outlook, Internet
Explorer)
EDUCATION
Bachelor of Arts, Spanish/ International Business
St. Edward's University, Austin, TX
August 2011
HONORS AND
AFFILIATIONS
College Assistance Migrant Program Academic Scholarship, 2006
Thompson and Hilderbrand Full-Ride Scholarship Recipient
EXPERIENCE
Regency Nursing & Rehab
February 2013 - Present
Internal Marketer/Admissions (December 2013)
. Promote and advertise the company locally
. Follow procedures of Medicaid and help families process paperwork
. Create Seminars to help families adapt to their loves one being at
our facility
. Create community events to market the facility and create awareness
. Visit residents at Hospital to extent our relationship with
hospital administration
. Create relationship with the external business community
. Process Admissions Paperwork and insure all entry are taken care of
Activity Director (July 2013-Deceber 2013)
. Responsible for the planning and implementation of activities for
nursing home residents
. Designs programs to encourage socialization, provide entertainment,
relaxation, and fulfillment, and improve daily living skills.
Receptionist (February 2013 - June 2013)
. Offered direct administrative support in the office (answering
telephone, office organization and maintenance)
. Controlled daily deposits, recorded sales, and monetary
transactions
Pearsall Independent School District January
2013 -May 2013
Teachers Aid
. Provide instructional and clerical support for classroom teachers
. Support and assist children in learning class material
. Supervise students in the cafeteria, schoolyard, and hallways, or
on field trips; they record grades, set up equipment, and help
prepare materials for instruction.
.
Our Lady of Guadalupe Church
May 2012 -September 2012
Data Entry Clerk
. Exhibited Managed different computer programs for different
organizations
. Entered data and offered direct administrative support in the
office (answering telephone, office organization and maintenance)
Radio Shack
October 2011 -March 2012
Sales Associate
. Exhibited excellent customer service by providing customers with
accurate information about all products sold in the store
. Responsible for making and receiving all calls from other store
locations
. Ensured all daily deposits, recorded sales, and monetary
transactions were correct and advertised recent products with
flyers, calls, and customer interactions
Consulate General of Mexico in Austin
February 2010 -June 2011
Protection Department Intern
. Carried out investigative functions for the Protection Department
by following up with families, courthouses, lawyers, and prisons
. Translated Mexican government documents from Spanish to English
with precision and timeliness
. Multitasked in making calls to different parties regarding inmates
case information and demonstrated excellent communication skills
St. Edward's University
August 2007 -December 2010
Office Assistant
. Offered direct administrative support in the office (answering
telephone, office organization and maintenance)
. Managed and issued ID registration for incoming freshmen during
orientation sessions and all other St. Edward's students and staff
. Controlled daily deposits, recorded sales, and monetary
transactions
. Issued and processed parking permits for all faculty, staff, and
students
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