Customer Service Sales
Resume:
KiaraWorthen
Springs, GA 30122
************@*****.***
CUSTOMER SERVICE
PROFESSIONAL
Profile More than 5
•
years’ successful
experience in
customer service
and support with
recognized
strengths in
account
maintenance,
problem solving
and trouble
shooting, sales
staff support, and
planning/implemen
ting proactive
procedures and
systems to avoid
problems in the
first place.
• Possess solid
computer skills.
• Excellent
working
knowledge using
both IBM and Mac
systems, Microsoft
Excel, Microsoft
Word
• Ability to train,
motivate, and
supervise customer
service employees.
• A team player,
acknowledged as
“Total Quality
Customer Service
Professional.”
• Develop plan,
conduct audits, and
maintain/update
accurate
inventories.
Achieve 100% Quality
•
Audits on every
ments
call that was
graded
• Highest Overall
Plan Percentage
over my entire
team.
• Proactive
planning led to
notable increase in
all departments.
• Excellent
customer
satisfaction survey
Home 2013
Employ
Present
Depot,
ment
Marietta,
GA
Custome
r Service
Represe
ntative
•
Answe
red
inboun
d calls
•
Quickl
y and
effecti
vely
solve
custom
er
challen
ges.
•
Mainta
in
quality
control
/satisfa
ction
record
s,
consta
ntly
seekin
g new
ways
to
improv
e
custom
er
service
.
2011
CCI
2012
IBM,
Norcross, GA
Custome
r Service
Technica
l
Support
•
Worke
d with
custom
ers on
technic
al
difficu
lties
with
their
Iphone, Ipads,
and
Ipods.
•
Upsale
Applec
are
Insura
nce for
the
device
s
•
Able
to
develo
p,
mainta
in, and
strengt
hen
busine
ss
relatio
nships
with
custom
Educati Georgia
Perimete
on
r
College,
Dunwood
y, GA
Criminal
Justice
Chattah
oochee
Technic
al
College,
Marietta,
GA
Criminal
Justice
Spraybe
rry High
School,
Marietta,
GA
References Furnished Upon
Request
Contact this candidate