Customer Service Medical

MARIA E. ALVARADO

Miami Lakes, FL

Ph: 786-***-****

Email: *****.************@*****.***

Objective

Customer service, clerical position, providing problem-solving solutions

within a fast-paced environment offering diversity and challenge.

Qualifications / Skills Ability to establish long-lasting

Highly developed organizational &

working relationships

time management skills ? Computer literate

Excellent communication skills

(verbal

& written)

? Bilingual

(English/Spanish)

Ability to multitask and work

under

pressure

Professional Experience

Boston Scientific Corp.

2006-2007

Product Builder III / Trainer

Responsibilities

? In charge of welding catheter medical devices, labeling of

final product

? Preparation of and selection of material and instruments

necessary for welding tasks

Training of new associates in proper welding and safety guidelines

and proper use of

microscopes and other equipment

Effective communication with team members in production areas,

prepare daily history

log of production of medical devices

Quality

Inspector

2004-2005

Responsibilities

Final inspection of end product to include label accuracy, in

accordance to company

guidelines

Review of daily history log; preparation of proper packaging and

logs for shipping of

final product to sterilization company and subsequent delivery to

client

Experience continued on next page

Product Builder I

2001-2004

Preparation of all materials for product manufacturing and

assembly

Welding of wires and springs jointly; testing for resistance and

measurement

Forward to soldering department for soldiering of opposite end

of spring

Clean and disinfect product to remove impurities; packaging for

shipping and

labeling

Althin Medical Corp.

1998-2000

Assembler / Quality Inspection

Responsibilities

Program and label types of artificial kidneys for shipping

Distribute and sort assembly materials for kidney manufacturing

Inspection of final product in accordance with company guidelines

ICT Spantel

Group

1996-1998

Customer Service

Responsibilities

Servicing incoming and outgoing calls, customer service

Outgoing calls to prospects to offer products i.e. life insurance,

caller ids

Product training for efficient marketing

Loreal

Designer

1987-1995

Floral Designer/Ceramist

Responsibilities

. Floral arrangement and design

. Prepare ceramic, baking, painting

. In charge of purchase and restocking of supplies

. Coordinate deliveries to clients, furniture stores

. Sales and promotion of arrangements, take customer orders

Education

Escuela Superior de Maestros, Mexico / 1970-1974

Benemerito de las Americas, Mexico

High School Diploma/1960

References - References furnished upon request

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