Customer Service Representative

*** ********** **. ? HIGHLAND HTS, OHIO *****

PHONE 440-***-****?fax 440-***-****

e-mail: ************@**********.***

margarita popov

objective

TO OBTAIN A POSITION THAT WILL ENABLE ME TO USE MY EXTENSIVE

EXPERIENCE IN THE FIELD OF FINANCE AND ABILITY TO WORK WELL

WITH PEOPLE.

KEY QUALIFICATIONS

Customer service professional offering over 30 years of extensive

experience. Excellent communication and problem-solving skills. Dedicated

to achieving customer satisfaction as well as meeting or surpassing company

expectations. Proficient in Microsoft Applications. Self-starter, flexible,

independent, organized and punctual. Cooperative, polite and hardworking.

Working knowledge of various computer software programs.

Experience

2008 - September 2013 Charter One Bank Cleveland, OH

Customer Service Representative.

Processed a high number of customer transactions daily,

exhibiting attention to detail to ensure accuracy and

following established policies and procedures to maintain

accountability while presenting the bank's products to

customers.

Exercised sound judgment while tactfully and effectively

resolving problems related to financial transactions and

account information.

Balanced and serviced ATM.

Responded to heavy volume of customer inquiries, both over the

phone and in person.

Quickly built a rapport with my customers that allowed me to

recognize referral and sales opportunities, generating

additional revenue for the company.

2007-Present ABC International Employment Services, Inc.

Solon, OH

Provide a quality service to the customers as a unbiased third

party interpreter under HIPPA regulations.

Independent Contractor

Russian-English, English-Russian Inerpreter

1997-2008 Books-&-More Bookseller University Hts, OH

Established bookstore specializing in Russian language

products from ground up while working full time as a Price

Analyst in Pittsburgh, Pa. The business was profitable in one

year and the company became a direct importer and supplier of

the Cleveland Public Libraries of Russian language books.

President

Manage all aspects of operating a specially business.

Promote the highest possible standards of customer service.

Establish and maintain several wholesale accounts.

1995-1998 Consolidated Product System, Inc Pittsburgh, PA

Worked for a large food distribution company gaining valuable

knowledge and experience related to distribution and retail

service

Price Analyst

Worked directly with brokers to create pricing spreadsheets

for a large variety of the special distribution programs for

K-mart, Office Max, Target and other large retailers.

1993-1995 Ohio Savings Bank Cleveland, OH

Customer Service Representative.

Dedicated to achieving customer satisfaction as well as

meeting or surpassing company expectations.

Cash handling, customer service, balance drawer.

Maintained proper cash limits, cashed checks, accepted

deposits, and issued cashier's checks, money orders,

traveler's checks, cash advances, and funds transfers.

Supported clients in all banking transactions.

Assisted in all clerical responsibilities within the bank.

1992-1993 Compulink Inc., Beachwood, OH

Full-Charge Bookkeeper

Originally hired as an Accounting Clerk, rapidly advanced to

hold position with increased responsibilities

Provided the owner with overhead and cash flow figures needed

to facilitate an efficient decision-making process; handled

payroll, taxes, and accounts receivable/payable.

Managed the use of the computer system so that all accounting

information followed generally accepted accounting principles,

both PC and Macintosh.

1978-1991 Commercial Bank Saint Petersburg, Russia

Credit Analyst.

Mastered skills related to loan pricing and making credit

decisions.

Underwrote loan requests for the Commercial Relationship

Manager

Analyzed functional statements including balance sheets and

income statements; gained valuable knowledge related to cash

flow management.

languages

Fluent Russian

Education

1976-1978 Construction College

Saint Petersburg, Russia

Planning of Construction Business

1993-1994 Cuyahoga Community College

Cleveland, OH

Accounting

Principal of Taxation

Introduction to Business

personal

Personal and professional references are available upon

request.

Contact this candidate