Customer Service Sales

MELODY A. CASLAVKA

Covina, CA *****

Email: ********@***.*** • Phone #: 626. 332.6993

JOB OBJECTIVE

I am seeking the position of Administrative Assistant team member. Highly professional, personable, maintains

positive relationships with team members and customers, able to make important decisions independently.

Quickly assimilates and comfortable learning new software packages. Offering competency in the use of data

keyboarding skills, troubleshooting with resolution, knowledge of S/O, A/R, A/P, general ledger and product

number coordination and creation processes.

SKILLS / ABILITIES

Excellent Microsoft Office skills Prompt, reliable, solid work ethics Coaching Teamwork

Experience with IBM iSeries mainframe Honest Strong sense of

responsibility Hands on and decisive

Oracle JD Edwards World Software Promotes vision and values of Organization Accurate typing 55 wpm

Assimilates job duties quickly Organized Detailed oriented Data entry 12,000 kph

Knowledge of modern office practices Problem solver Solution driven

Software upgrade tester

PROFESSIONAL EXPERIENCE

Golden State Foods, City of Industry, CA

Main Distributor for McDonalds’ food chain of their food and give away items.

Systems/Software Application Tester

Assisted in upgrade of operating software, Procure 2 Pay module. Tested to ensure that applications

meet business requirements and systems goals, fulfilled end-user requirements, and identified and

resolved system issues.

Apply proven analytical and problem-solving skills to help validate, verify, communicate, and resolve

systems/software application issues through careful testing in order to maximize the benefit of IT

investments and initiatives.

Clarion Corporation of America

OEM manufacturer of automotive, water craft sound systems and automotive navigation units.

Functional Analyst Administrator

Authored specification documents for development and programming team. Tested solutions prior to

implementation.

Administrator of JD Edwards World ERP responsible for troubleshooting software issues. Liaised with

company’s software suppliers for prompt rectification of any problems or emergencies. Participated

with system upgrades.

Worked with end users to create IBM queries per user reporting requirements.

Accompanied the senior analyst in meetings with the client documenting the critical information for

decision making.

Assisted in driving conceptual, logical and physical data modeling of entities to manage internal

controls according to SOX requirements for financial/business analytics and security group profiles.

Vans Shoes Inc. (VF Corp. / Outdoor Coalition), Cypress CA

Develops and manufactures Footwear, Clothing, Snow Boots, Bindings and Extreme Sports Accessories for

worldwide distribution.

Item Master Data Coordinator

Created Item SKU numbers using JD Edwards World software. Populated all items into distribution

center systems worldwide. Ensured integrity of product classification structure, cost and price per

company policies, procedures and countries sold in.

Developed and maintained operating desk manual for new employees. Instructed new employees in

use of computer software and the how to populate all items into distribution centers in a timely

manner.

Worked in collaboration with IS department, with the upgrade of Item Master module achieving

scalable enhancements enabling the timely creation and maintenance of worldwide product SKU

numbers critical to the accuracy when producing all documentation for manufacturing, sales samples,

point of purchase items, sales orders, distribution and financial reporting.

Editor/Lead Order Entry Customer Service

Monitored all orders submitted by National Sales Representatives for compliance with company

policies, current sales programs and shipping dates.

REFERENCES ARE AVAILABLE UPON REQUEST.

EDUCATION

Microsoft Office, East San Gabriel Valley Regional Occupational Program and Technical Center, West Covina, CA, Pending -

Medical Coding, Allied Schools, Laguna Hills CA, Certificate of Completion - JD Edwards World Distribution & Accounts

Payable, Seminars, Irvine, CA, Certificate of Completion - Business Management, Citrus College, Glendora, CA, Certificate

of Completion – Business, Covina High School, Covina, CA, Graduate Diploma.

Contact this candidate