Customer Service Quality Assurance

RESUME

Joseph Bunge

Arvada, CO *****

720-***-**** ********@*******.***

Summary of Qualifications

A CAD Drafter/Designer accustomed to solving technical problems quickly

using multiple information sources, multitasking and organizational skills.

Used effective communication and negotiating skills, presentation skills,

training ability, teamwork and a positive work attitude to help engineering

team resolve problems with customer service. Proficient in Microsoft

Office Manager, Excel, Word. Qualified in AutoCAD 2012 and OSP-FM.

Professional Experience

FIRE DETECTION SYSTEMS, Westminster, CO, 2005 - 2013

CAD Drafter/Designer

*Created shop drawings to facilitate the installation of intelligent and

conventional fire alarm systems in commercial and government buildings.

*Using AutoCAD 2012, laid out placement of notification appliances and

initiating devices such as smoke and heat detectors and pull stations.

*Responsible for the creation of graphic maps for display on job sites and

record drawings for job closeout.

QWEST COMMUNICATIONS, Littleton, CO, 1996 - 2004

Senior Design Engineer

Performed Designed Services Engineering duties for areas in Iowa, Wyoming

and Colorado, providing digital broadband and analog voice grade telephone

service.

*Designed analog and digital circuits.

*Designed, drew and issued engineering work orders for construction and

splicing crews, with budget authority up to $15,000.

*Trained and mentored team members on Designed Services Engineering methods

and processes and on fundamentals of telephony network.

*Resolved technical problems under tight deadlines to get service to the

customer.

CDI TELECOMMUNICATIONS, Littleton, CO, 1991 - 1996

Field Engineering Assistant/ Draftsman

*Supervised on premises contractors.

*Performed quality assurance for US West with the Vision Outside Plant

Facilities Management (OSPFM) database management computer system, an

internal Qwest system.

*Trained US West personnel and contractors on telephony and outside plant.

*Took measurements and other field notes to provide telephone feed for new

subdivisions, and for state and county permits.

*Staked cable routes before trenching and construction began.

*Designed cable routes and feed for Land Development Agreements.

*Drafted engineering work orders involving copper and fiber systems and

equipment for US West to facilitate installation and repairs by

construction crews.

TELESIS PETROLEUMS/J5 INC, Englewood, CO, 1988 - 1992

Geologic Draftsman

Emery Datagraphic, Englewood, CO, 1988 - 1989

Computer Digitizer

H.R. KIRKLAND COMPANY, Arvada, CO - Fire Alarm and Security Systems, 1985 -

1987

Senior Draftsman

GEOPHOTO SERVICES, Denver, CO - Oil Exploration Services Company, 1981 -

1985

Geologic Draftsman

COMPUTER GRAPHICS CO, Denver, CO-Telephone Records Management, 1978 - 1980

Draftsman

Education and Training

AutoCAD 2005 Red Rocks Community College, 2005

Qwest Advanced Outside Plant Engineering, 2002

Qwest Detailed Quality Engineering, 2000

US West Design Services Engineering, 1997

US West Engineering Outside Plant Design Fundamentals, 1997

Certificates and Licenses Earned

US West Engineering Selection Module Test

US West Technical TAB test

Class C License with the Federal Communications Commission

Recognition

Qwest On The Spot Award

Qwest High Five Awards (multiple)

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