Customer Service Sales

CURRICULUM VITAE

CLAIRE LOUISE TAYLOR

PERSONAL PROFILE

I am an energetic, hardworking individual with a flexible and positive attitude.

I have excellent communication skills, applying tact and diplomacy when dealing with customers.

I work well under pressure, working successfully on an individual basis and as part of a team.

I am a problem solver, organiser, and have the ability to learn quickly, adapt to changing tasks and

environments.

CAREER HISTORY

Jan 2013- Oct 2013 PERSIMMON HOMES

Sales Executive

Maximise sales opportunities and achieve sales targets. Ensure all site

plans are up to date with reservations, exchanges and completions.

Negotiating sales and telephoning clients to achieve sales, to give good

customer service and to form good customer relations.

Sept 2012-Jan 2013 COUNTRYWIDE ESTATE AGENCY

Sales Negotiator

Maximise sales opportunities and achieve sales targets. Ensure all site

plans are up to date with reservations, exchanges and completions.

Negotiating sales and telephoning clients to achieve sales, to give good

customer service and to form good customer relations.

March 2010 - Sept 2012 BMIBABY, East Midlands Airport

Cabin Crew

Responsibilities: To ensure the comfort and safety of passengers.

Serving and selling refreshments and tax free goods. To carry out first

aid to passengers if required, and first class customer service. Dealing

with customer needs and complaints in a confined environment.

Working unsociable and long hours.

March 2007-March Passenger co-ordinator

2010 Responsibilities: Advising all bases of EU rules for passenger, when

there are cancellations or delays. Helping bases with airline rules and

assisting with booking system. Dealing with disruptions, sorting out

many problems, getting passengers back when cancellations occur.

Working in the operations department, where it can be stressful and

decisions have to make very quickly.

Customer Services Agent

Feb 1999-March2007 Responsibilities: Working at a very busy check-in and ticket desk

dealing with business and holiday passengers; helping and negotiating

with customers with regard to travel arrangements; overcoming

difficulties encountered.

1998-1999 DAVID LLOYDS HEALTH CLUB, West Bridgford, Nottm

Front of House Receptionist

Responsibilities: dealt with membership applications; answering

switchboard; liaising with gym personnel and the general public on a

day-to-day basis.

1983-1998 ROYAL HOTEL, Nottingham

Hotel Receptionist and Switchboard Operator

1990-1991 BLUES RESTAURANT, Nottingham

Self-employed

1991-1993 ROYAL HOTEL & NOTTINGHAM MOAT HOUSE

Hotel Receptionist and Shift Leader

1980-1983 BOOTS THE CHEMIST

Promotion and sales

EDUCATION AND QUALIFICATIONS

1994 Basford Hall College, Basford, Nottingham

One year, part-time course:

City & Guilds Caring for Children (0-7 years)

1990 South Notts College, West Bridgford, Nottingham

Two year, part-time course:

City & Guilds Creative Studies Part 1 – Soft Furnishings and Preparing

Working Designs

1976 West Nottingham Technical College, Derby Road, Mansfield

One year, full-time Secretarial Course:

RSA: English, Maths, Commercial Arithmetic, Typing, Book-

keeping, Shorthand, Commerce, Office Practice

1975 Ravensdale Secondary School, Mansfield, Notts

CSE: English, Maths, French, Art, Dress, Office Practice

‘O’ Level: English, Maths, Dress, Art

Other Qualifications:

Dressmaking, Soft Furnishings and Furniture Renovation

Attended Customer Care Course and Telesales Course

Basic first Aid

OCR Level 1 ( New CLAiT ) Computing course

HOBBIES AND INTERESTS

Badminton, Horse Riding, Water Skiing, Dressmaking and soft furnishings.

Travelling

PERSONAL DETAILS

Address: 35 Lincoln Grove Radcliffe-on-Trent Nottingham NG12 2FN

Telephone: 079**-******

Nationality: British

Marital Status: Single

Health: Excellent and physically fit

Driving Licence: Full, clean licence held and car owner

Email address: ******************@*****.**.**

Ruth Birch

Area Director for Countrywide

Martyn Parker

address Street48 Granby Street

Sales Manager for Persimmon Homes

placeLeicester

Barratt Homes

LE1 1DH

address Street57 Atlantic Way,

Tel 079********

place CityDerby .

****.*****@***************.**.**

DE24 1AB

Tel 079********

REFERENCES

*************@*******.**.** place CityDerbys

*********@*******.***

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