Sales Customer Service

Jalessa C. Bledsoe

***********@*****.***

**** *. ****** *** **** Aurora,Co 80014

(C) 720-***-****

Summary of Skills and Experience:

• Strong interpersonal communication skills

• Problem analysis and problem solving

• Organizational skills detailed orientated

• Out-bound and in-bound customers service

• Able to adapt and ability to work under pressure

• data entry and 35-40 wpm

• Desktop publishing and Microsoft Excel, Power point, and Word

• Sales force; money management system and Planet TCH; staff directory

Work Experience:

Feb.2013-Present

Comcast Denver, Colorado

• Answer all incoming calls from Comcast customers

• Resolve issues in a timely manner

• Process all payments

• Schedule appointments for techs to go out an assist customers

• Document all issues that have been addressed on call

Towne Park, Aurora, Colorado

Mar.2012-Feb.2013

Concierge

• Answer calls in a friendly and professional manner

• Put customer service first; displayed a warm, friendly and professional greeting to customers

• Ensure the highest quality of service in a caring and compassionate atmosphere

• Schedule transportation and accommodations

• Provide prompt and accurate service to customers

• Recommend the best places for dinning or entertainment

• Perform all other essential tasks as required

Consumer Sales Solutions, Dunedin, Florida

Aug. 2011-Dec.2012

Sales Representative

• Answer any questions the customer may have about the product or service being sold

• Obtain information from customers including name, address, and payment type

• Maintain a professional relationship with customers

• Conduct customer services satisfaction surveys

Verde Energy Clearwater, Florida

Aug.2011-Dec.2012

Sales Supervisor

• Set and ensured my team consistently met goals

• Maintained records of accounts, contacts, and orders

• Monitored and tracked sales leads

• Assist sales representatives to close sales with customers in order to meet weekly goals

• Intervene in calls with irate customers

• Trained and monitored calls with sales representatives

Think Direct Marketing, Largo, Florida

May 2011-Aug.2011

Team Lead Trainee

• Assisted team leads to target employees who needed more training on scripts

• Adjust sales scripts to better target the needs and interests on specific individuals

• Recorded names, addresses, purchases, and reactions of customers contacted

• Assist gathering information about potential customers

• Monitored recorded calls to ensure correct script readings

Education:

Community College of Aurora Present

Prerequisites (Teaching)

South High School May 2010

High School Diploma

References Provided Upon Request

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