Customer Service Technical Support

EARLIE FABIAN ROOK, JR.

**** ******** **** . ******, ** 30080 . 336/327-1742 (M) .

**********@*****.***

OBJECTIVE To secure a challenging and rewarding position in

Information Technology Systems with the

opportunity for advancement.

ATTRIBUTES . Experienced website design, technical support and

programming languages

. Strong analytical and problem solving skills

. Excellent leadership, communication, organization and

customer service skills

. Ability to work independently or in a team and with

diverse populations

. Strong work ethic, dependable, task oriented, quick

learner

EDUCATION North Carolina Agricultural and Technical State

University, Greensboro, NC

M.S., Information Technology, December 2013, GPA: 3.69

B.S., Mass Communications, December 2009; GPA: 3.0

EXPERIENCE Gentiva Home Health

Greensboro, NC IT Super User & Data Entry

Clerk June 2011- Current

. Assist clinical staff with technical issues with Apple Ipads that

include setting up, navigation,

syncing accessories, and overall equipment care. Assist

administrative staff with hardware & software related

issues. Enter admission and billing data for patients and

payroll information for employees into the

computer system, and forwarding documentation to the

appropriate processing center.

. Responding to external information requests as directed, gathering

information, maintaining logs of

requested information and forwarding it to the appropriate

staff for approval while adhering to HIPPA.

. Mail physicians' orders and track for timely return, follows up on

outstanding documentation,

record receipt of signed orders, and notify the clinical

manager when orders are not obtained or

received.

West Corporation, LLC

Greensboro, NC

Technical Support November

2007 - February 2012

. Diagnosed and resolved mobile phone issues and network

connectivity with devices.

. Resolved conflicts with payment plans & provided answers to

customers' questions.

. Retention and saved customers from leaving service along

with warranty & port-in request.

Other positions held in technical support

TECHNOLOGY Systems: Windows 2000/XP/Vista/7/8, Mac OS, FTP Server

SUMMARY Languages: HTML, XHTML, HTML 5.0, CSS, Javascript. (Currently

learning PHP, SQL & Java via Udemy.com)

Software: Microsoft Word, Microsoft Excel, Microsoft Visio,

Microsoft Powerpoint, Microsoft Outlook, MS Project, Adobe

Dreamweaver, Fireworks, Photoshop, Illustrator, InDesign,

Komodo Edit, Matlab.

Websites Designed: www.votehigtower.com .

www.coolspringbaptist.org . www.tracinc.net .

www.buildingfaithchristiancenter--bfcc.org

References Available Upon Request

Contact this candidate