Customer Service Medical

Quintena M Woodward

Medical Biller/Coder

Cell-254-***-**** / Home-832-***-****

*****************@*****.***

Objective

I am an experienced professional seeking a challenging and rewarding position to further enhance my career. Self-

motivated and a detail-oriented, strives to prevent problems before they develop. Learns quickly and works well

independently.

Education

Everest Institute-Austin Medical, Insurance, Billing, and Coding, Graduated April 2013

Ashworth College, Norcross, GA Medical/Dental Assistant Graduated May 2010

Wetumpka High School 1998 - 2002

Skills

• •

Excellent oral and written communication Medical Terminology

• •

Typing Speed: 40-60 WPM Appointment Scheduling

• •

CollaborativeMD Software Data Entry

• •

HIPAA Training Knowledge of Insurance Programs: HMOs,

• PPOs, Workers’ Comp, TRICARE, ChampVA,

OSHA Standards and Precautions Training

Blue Plans, Medicare, Medicaid

• Patient Billing – CMS-1500, UB-04

• Insurance Verification/Authorization

• Coding – CPT, ICD-9, HCPCS

• Dental Coding/Billing Procedures

• Medical Law and Ethics

• Office 2007 – Word, Excel, Medisoft

Experience

Nova Medical Center Collection Specialist March 2013–Present

• Process Worker’s Compensation claims

• Contact insurance companies to verify bill status of claims

• Print HCFA 1500 making corrections to claims as needed to receive payment for physical therapy/office visit

• Update DX, Diagnosis, and CPT codes

• Speak with adjusters regarding specific claims

• Contact employers when no injury is reported

• Meet daily goal of processing $6000 in Worker’s Compensation claims

Sprint/Nextel Payment Specialist III (Customer Finance) July 2011 – August 2012

• Receive payments from customers; adjust account errors, minor collections, credit reimbursement. Set up

payment arrangements and explain billing options

• Customer call backs and complaint resolutions. Diffuse escalation in calls from customers in a professional

manner. Ability to act as a supervisor to resolve conflicts

• I track order of new equipment, also handle new contract renewals on a daily basis.

ManTech International, Chantilly, Virginia, BETSS-C Operator Entry, December 2010 to

March 2011

• Install and operate sensor systems assigned to BETSS-C and RAID as outlined in Area of Responsibility (AOR).

• Perform preventive maintenance checks and services (PMCS) on each system and its components, IAW with the

operator’s manual, technical manual and training materials.

• Utilizing guide, troubleshoot systems to find faults and articulate problem in order to repair the system.

• Perform operator’s maintenance tasks, with sufficient technical skills to follow troubleshooting procedures and

convey findings to a qualified maintenance individual.

Quintena M Woodward (Page 2)

Kool Smiles, Killeen, Texas Dental Assistant August 2010 to October 2010

• Scheduling appointments, keeping records, ordering and maintaining inventory, pull patient files.

• Prepare patients for dentist's examination and assist chair-side during procedures, perform suction.

• Take and develop X-rays, sterilize instruments

KELLOGG, BROWN AND ROOT (KBR)

Operations Specialist & Coordinator, Tikrit / Bucca, Iraq December 2007 to November

2009

• Conduct administrative functions within regional office to support and ensure smooth operations maintenance

(O&M) for military client across 11 sites and 5,000 individuals;

• Respond to inquiries, coordinate coworkers and manage extensive communications via radio and on line.

• Responsible for the preparation, accumulation, and maintenance of material control files, such as requisitions,

purchase orders, issue and receiving reports, and packing slips.

• Track accountability daily using Microsoft Excel; managed reporting across all assigned areas.

• Oversee sensitive-item inventory of all GP and non-GP property using Microsoft Excel.

Administrative Assistant, Bagram, Afghanistan December 2006 to December 2007

• Provided full range of administrative support, including O&M support, personnel accountability, hazardous

materials use, trapping, and tracking reports relevant to disease-vector control.

• Create and manage schedules, logs and time sheets.

• Adhered to standard operating procedures (SOPs) and statements of work (SOWs); prepared and reviewed reports

and conducted / participated in audits.

• Order supplies using GS Advantage online catalog, and maintained inventories.

• First Responder in emergency situations

Food Service Worker, Bagram, Afghanistan March 2006 to December

2006

• Planning and preparing meals, order and maintain supplies, meal service.

• Maintain a clean and safe working area according to health guidelines.

SALLIE MAE, INC. – Killeen, TX March 2005 to March

2006

Customer Service Professional

• Responsible for providing prompt and accurate information in a courteous and professional manner to internal

and external customers

• Operated in a fast paced, high volume call center environment utilizing platforms including ViewSA and CLASS

• Answer customer inquiries on area ranging from loan servicing inquiries to customer complaints.

• Update the status of the account by processing separation date changes and forbearances.

GC SERVICES (SRP-Electricity, Arizona) – Copperas Cove, TX 2004 -

2005

Account Services & Collections

• Support operations administratively, including spreadsheet, graph creation for presentations, financial analyses,

data entry retrieval, and responding to customer inquiries.

• Support customers with account creation, discontinuation for GC.

• Crafted manuals and managed communication needs. Assisted and provided guidance to new hires on policies

and procedures.

Certifications

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NRCCS Certified Coding Specialist, 24-Oct- TWIC Card, Ex: 01-May-2016

•

2013 Jurisprudence & Infection Control

• •

CPR Certified, Ex: 15-Aug-2014 HIPAA & OSHA Certified 14-Aug-2012,

• Registered Dental Assistant (TX) Everest Institute

Professional Development

Human Resources Law, Change in Management, Coaching, Communicating with Difficult People

Volunteer at Scott & White (Day Surgery & Administrative)

Contact this candidate