Customer Service Rep
Resume:
L aDavia Johnson
Customer Service Rep
Denver, CO
**.*****@*****.***
My objective is to land a job that allows me to utilize my experience and skills to perform all job
requirements.
Work Experience
Sales and Customer Service Rep
Convergys- Denver, CO
Aug 2013 to Present
I answer incoming calls from customers regarding there At&t products and billing questions. I also offer
customers new products and upgrades of their service.
Tech Support Rep
A DT -Aurora, CO
February 2009 to November 2011
I answered incoming calls from Techs that were installing ADT Security Alarms. Assisted with
troubleshooting, billing, setting up/testing customers security alarms and scheduling appointments.
Customer Service Rep
D ISH NETWORK -Thornton, CO
April 2008 to January 2009
I answered incoming calls from customers that had Dish Network services or who wanted to set up
services. Including setting up new acct, adding services, process payments, and helping to keep
customer’s from canceling their service.
Tech Support Rep
PRC -Englewood, CO
October 2006 to September 2007
I answered incoming calls from customers regarding Verizon Wireless Products. Including billing,
troubleshooting all products, and activation of services.
Education
Diploma
George Washington -Denver, CO
January 2000 to January 2004
Skills
Great Typing skills, Navigation skills, Problem Solving Skills and Multi –Tasking.
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