Customer Service Sales

Daniel Quinal

***** ****** #* . ********* ****, CA 92234 Phone 760-***-**** . E-mail

*.***.******@*****.***

Education

** - ** **** ******** ******* Originator Courses

California State University of San Bernardino

Sept. 2001 - June 2004

Bachelors of Science in Kinesiology

Credential Courses in Adapted Physical Education

California State University Northridge

Aug. 1995 - June 1997

College of the Desert

Aug. 1992 - June 1995

EXPERIENCE

SGB Holdings LLC, Newport Beach Ca. Feb. 2010 - June 2013

Branch Manager/Purchasing Agent

m

Managed teams in International Markets

Responsible for purchasing precious metals

Appraising, Testing, and evaluating product

Responsible for large monetary transactions/Manage Co. Bank

Accounts

The Resort at Pelican Hill, Newport Beach, Ca

Dec. 2007 - Feb.2010

Valet Supervisor

Responsible for priceless automobiles

Maintained a perfect driving record

Trained other staff

Strengthen interpersonal and service skills while catering to

hotel clientele

Managed monetary transactions

Allied Business Schools, Laguna Hills, Ca

Feb 2007 - April 2008

Customer Service Rep/Inside Sales Position

Handled customer inquiries, complaints, billing questions, and

extension requests

Managed high-volume workload within a deadline-driven

environment

Diffused difficult customer situations with tact and ease

Consistently met performance benchmarks in all areas

Assisted in training new staff in sales and customer service

Acknowledged for unwavering commitment to providing exceptional

customer service

Learned the importance of having an energetic and positive

attitude

The Ritz Carlton/ Lodge, Rancho Mirage, Ca

Sept. 1997 - May 2004

Valet Supervisor

Responsible for priceless automobiles

Maintained a perfect driving record

Trained other staff

Strengthen interpersonal and service skills while catering to

hotel clientele

Managed monetary transactions

Qualifications

Excellent written, verbal, presentation, and interpersonal

skills

Able to accomplish goals under pressure, adjust to new

environments, and learn new concepts quickly

Work well independently as well as with other team members

Proficient in Windows, MS Word and Excel and Internet search

Honors

1st Team All Ivy League, All Riverside County, Pepsi Athlete of

the Year, Athletic Scholarship

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