Customer Service Assistant

FELICITAZ CARDENA

**** * ****** *** *******, IL *0629

Email: ***********@*******.***

Telephone: 773-***-****

OBJECTIVE: To secure a position in a progressive organization.

QUALIFICATIONS/SKILLS

Desktop Support. Customer Service/Sales. Lead Generator. Order/Data Entry. MS Office,

Transcribe/Editing. Possess excellent customer service and problem solving skills, ability to

prioritize and multi-task. Quick decision making and strong reasoning ability.

EMPLOYMENT / SKILLS

2012 – 2013 Property Rater, Independent Contractor

Evaluate area and property

Photograph properties

Data collection and entry into excel

Upload data and photos

2010 – 2012 Keyword Proofreader, Independent Contractor

Audit keyword lists for search engine

Identify relevant keywords

Remove keywords not relevant to category or subject

2006 - 2012 Transcriber/Expeditor, Independent Contractor

Convert questions into standard form.

Categorize questions.

Provide direct responses to question types.

2005 – 2012 Customer service, West at Home LLC

Receive inbound calls in a telecommuting environment.

Direct Response, Sales/Order entry.

Resolve service and billing issues/customer retention

Update contact history and resolutions. Troubleshoot.

Conference calls into conferences/data entry.

2005 - 2006 Desktop Support, Independent Contractor

Provide support to end users.

Troubleshoot software and hardware.

Attach computers and printers to local area and network client.

Install and configured operating systems, network client software.

Outbound calls lead generation.

Troubleshoot internet connections.

1997- 2005 School Assistant, Chicago Board of Education

Provide support to special needs students, teachers and staff.

Implemented and maintained technology plan.

Maintained inventory and asset control.

Provide support to administration.

Implemented IAA standards maintained documentation

Set up and maintained audio/visual equipment.

Distribute and inventoried school supplies.

Attach computers and printers to the local area and network client.

Set up/install operating systems, printers, software.

Create user and assign rights.

Troubleshoot internet connections.

1996- 1997 Dispatcher II, Chicago Police Department

Utilize 911 systems to prioritize emergency calls.

Categorized calls according to their nature.

Prioritized and dispatched police for response.

Utilize resources for wants and warrants.

Disposition calls.

1995-1996 Bus Attendant/School Assistant, Chicago Board of Education

Provide support to special needs students and teachers.

Assist students with daily living skills.

Assist students in the classroom.

Provide clerical support as needed.

Supervise and maintain order on school bus.

Update parent contact information.

Assist students on/off school bus.

1983-1990 Assistant Manager/Cashier, Dave’s Amoco

Trained and scheduled employees.

Re-order store stock and fuel.

Maintained store supplies and stock.

Replenish shelves.

Balance lottery receipts

Balance end of day, weekly and monthly receipts and summary.

Cashier.

Contact this candidate