Customer Service Technician
Resume:
KHRUM ZAFAR
**********@*****.***
Dec 21, 2013
Swift World Wide Resources
Red Deer, Alberta
Canada
Dear, Recruiter
Re: Lab Technician
I am very excited to enclose my resume in response to your job posting. As a Chemical Engineering Technology
graduate, it is with great enthusiasm that I express my interest in Lab Technician and forward
my resume for your review
I am a dedicated, reliable and a motivated individual, who has pursued a course of studies with strong emphasis
on Analytical Chemistry, Organic Chemistry, wastewater and Instrumentation skills. I have obtained extensive
practical lab experience, such as testing of petrochemicals and water samples, analysis of QA/QC, Calibrating
instruments, preparing reagents etc. I have also worked with a wide range of Instruments such as GC, HPLC.
These hands on endeavours have enabled me to work in a challenging and fast paced environment and helped
me to develop good technical and problem solving skills.
I look forward to an opportunity to meet with you in a personal interview where I could expand on my
qualifications. Thank you for your time and consideration.
Yours truly,
Khrum Zafar
KHRUM ZAFAR
**********@*****.***
HIGHLIGHTS
Chemical Engineering Technology College Graduate
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Effective interpersonal, communication, writing & presentation skills
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Work well independently or as part of a team
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Patient & positive outlook in high pressure conditions
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Analytic & customer service skills
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Self-directed, motivated & able to take initiative
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Good Time management & organization skills
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WORK EXPERIENCE
Laboratory Technician (Contract)
Rondar Inc. Hamilton, ON July 2012 – July 2013
Dissolved Gas Analysis using Gas Chromatography (Head Space)
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Performed PCB, Furan test’s and Analyzing on GC and HPLC using Chem-station
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Chemical analysis on transformer oil, such as neutralization, specific gravity, water content
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Power factor and dielectric breakdown
Responsible for inspecting, maintaining test equipment; which includes but is not limited to changing
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of septum, compressed gas cylinders, methanizer, traps and other applicable parts
Responsible for the analysis, decisions and recommendations required in connection with sample analysis
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Promoted quality service to ensure employee, customer and supplier satisfaction
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was responsible for maintaining appropriate charts, logs and inventory
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Responsible for purchasing lab supplies within corporate guidelines
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Demonstrating and Clarifying sound theoretical and working knowledge of equipment
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(i.e.safety, operating procedures, special applications and setup as well as trouble shooting techniques)
Ensuring hazardous materials are stored in a safe manner and in compliance with the Health and
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Safety Guidelines
Providing technical advice/recommendations regarding the purchase of equipment, software and
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Consumables; selecting vendors and contacting them directly to attain pricing
Lab Technician (Contract)
Columbian Chemicals Ltd. Hamilton, ON Oct 2010 – July 2012
Responsible for the testing of make oil feedstock and customer products
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Performed the following test’s on carbon black samples (Moisture, Ash testing, Iodine, Nitrogen method,
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DBP method (Dibutylpthlate), and crushing strength on Carbon black Pellets
Monitored, samples, and tests all customer products in accordance with procedures and quality
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standards and within specification
Solved technical issues using complex experimental apparatus including but not limited to Gas Chromatography
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and Mass Spectroscopy
Prepared all required testing solutions against required standards and according to procedure
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Occasionally support of process control systems at Operations facility
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Maintenance & support of the process control system to ensure its functionality and reliability
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Working within a team environment that includes Process Control & IT specialists, operations, maintenance,
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and project personnel.
Ensured all inventories and supplies are maintained according to scheduled requirements
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Demonstrated a commitment to our customer satisfaction, product quality, testing accuracy, procedural
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compliance on-time performance
Maintained and complies with all customer quality programs; including to but not limited to our
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product/feedstock monitoring, testing/re-testing, non-standard disposition, and approval for shipment
Continuously improves self productivity, skill, morale, team spirit, self motivation and sense of commitment
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through training, self awareness and personal involvement
Lab Analyst (Co-op)
Nova Chemicals Ltd. (Ethylene and polyethylene Plant) Sarnia, ON
Jan 2009 – Jan 2010
Tested (routine & non-routine of petrochemicals & water samples) such as
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Total Organic carbon test, TIC, pH, Conductivity, Chloride test, Iron, Phosphorus, Ammonia,
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Phenol, water content of Hydrocarbon, & vapour pressure (RVP) of liquid petroleum
Analyzed (QA/QC samples)
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Production & Compliance (collected process & environmental samples)
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Analyzed data to ensure it is within test specifications
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Calibrated Instruments (Metrohm Titrino, spectrophotometer, Coulometric Karl Fischer)
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Prepared reagents & standardized laboratory solutions
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Customer Service (timely resolution of customer queries, complaints)
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Record Keeping (maintained effective logs, LIMS test results and validating, daily reports to Operations)
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Housekeeping (set up, adjusted, cleaned & maintained lab equipment & instruments)
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EDUCATION
Mohawk College, Hamilton, ON
Ontario College Advance Diploma in Chemical Engineering Technology
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2010
AWARDS AND CERTIFICATE
Successfully accomplished WHMIS, CPR and First Aid Training 2012
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COMPUTER SKILLS
Microsoft word, Power point, Excel
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Minitab software
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Visual Basic Programming
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ONTARIO SECONDARY SCHOOL DIPLOMA
Glendale Secondary School, Hamilton, ON 2005
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References available upon request
Contact this candidate